Checking Apparently Duplicated Charges
Bank service officer (speaking English) and Account holder (speaking Arabic) talk through “Checking Apparently Duplicated Charges”. You interpret both ways — English into Arabic, and Arabic into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Please take a seat. Here at our Ryde branch, we can check the entries together. Which charges on your statement would you like me to explain?
لاحظت مبلغ اثني عشر دولار مخصوم مرتين بتاريخ الثامن من أكتوبر. أنا متقاعدة وبراجع حسابي باستمرار، ومحتاجة أفهم سبب التكرار.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →Your statement covers 1 to 15 October, and both entries show $12 on 8 October. Do you remember making one purchase or two that day?
نعم، هذه فترة الكشف. اشتريت من المخبز مرة واحدة بس في ذاك اليوم، ودفعت بالبطاقة. الإيصال معي في الشنطة، والمبلغ فيه اثني عشر دولار.
Thank you. Matching amounts alone do not confirm a duplicate charge. May I compare the merchant names and transaction details with the receipt you brought?
أكيد، تفضل، هذا الإيصال. أنا متأكدة إني دفعت مرة واحدة بس. اسم المخبز واضح عليه، لكن الكتابة في كشف الحساب صغيرة وصعب علي أقرأها.
Both entries display the bakery's name, but I need a colleague to examine their transaction records. That will help clarify why the amount appears twice.
طيب، وإذا طلع المبلغ مخصوم مرتين بالغلط، بترجعوه لحسابي؟ أنا بحاول أرتب مصاريفي للشهر، ومحتاجة أعرف إذا أقدر أعتمد على رجوع المبلغ.
I cannot promise a refund before those checks are completed. If an error is confirmed, we can explain the next steps and any correction needed.
فهمت عليك. ممكن تتصلوا فيني لما تتضح النتيجة؟ أنا ما بارتاح لمتابعة الأمور على التطبيق، وبفضل أتكلم مع شخص يشرح لي شو صار.
Certainly. I'll record that you prefer a phone call and give you an enquiry reference. Please keep your receipt and statement while we investigate these entries.
شكرا إلك. رح أحتفظ بالإيصال والكشف مع بعض، وأكتب رقم الاستفسار عليهم حتى يكون قدامي لما تتصلوا. هيك بقدر أتابع الموضوع بسهولة.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Arabic dialogues
Same topic · Financial
Arabic CCL: practice test, vocabulary, test dates
How the test works
Continue with the NAATI CCL Arabic practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Arabic dialogues · All languages