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Terms · Privacy · Refund

Last updated: 21 October 2026 · Operated by: PTE Study Pty Ltd (Australia)

• Who we are
• Terms of service
• Green light (and the former guarantee)
• Refund policy
• Privacy policy
• Classes and teachers
• Contact us

1. Who we are

2. Terms of service

2.1 What we do promise

• Practice dialogues generated in line with NAATI's published test specifications (12–14 segments, approximately 300 words, no segment longer than 35 words, covering the official twelve topic areas)
• Marking and predicted scores based on NAATI's published assessment framework, with our prediction error rate published openly
• Your marking records belong to you, and you can request deletion of them at any time (recordings themselves are not kept — see section 5)

2.2 What we do not promise

• We do not promise you will pass the real exam. Predicted scores are a statistical estimate, not a guarantee
• Practice dialogues are originally generated to the official specifications — they are not copies of actual exam questions
• AI marking can get things wrong. If you believe anything has been marked incorrectly, you can flag it with one click and request remarking

2.3 Account and usage rules

• Your account is for your personal use only. Sharing your account with others may result in your access being suspended
• Each paid plan covers one CCL language. If you buy while practising a language, the plan covers that language; otherwise it covers the first language you practise after paying. Marking for other languages is not included. Plans bought before 7 October 2026 are not limited to one language
• Free: your first two full dialogues are marked free, which is one practice test in the same structure as the real test (you can sit them back to back as a mock exam once you are signed in). Without an account you can practise one dialogue a day; its score opens after a free email sign-in and counts as one of the two
• The 7-day pass (A$29) covers up to 10 full dialogues marked in total within 7 days of purchase. If you buy the 90-day plan within 7 days of buying the 7-day pass, the A$29 you paid is taken off its price (you pay A$70). If the 7-day pass was refunded, this does not apply
• One full mock exam (A$9) covers one mock exam sitting (two dialogues back to back), to be taken within 7 days of purchase. A mock exam bought before 19 October 2026 (A$49) keeps its two sittings. If you buy the 90-day plan within 7 days of buying the A$9 mock exam, the A$9 you paid is taken off its price (you pay A$90). If the mock exam was refunded, this does not apply
• Second check: on a segment that has been marked, a signed-in student can ask a stronger AI model to mark it again with the same rules, up to 5 times a day. If the two markings differ by more than 10 points, the second one is used for that segment. It is still an AI estimate, not a human review and not a NAATI result
• Marking is subject to a daily usage cap to prevent automated abuse
• You must not scrape, bulk-download, or resell content from the platform

3. Green light and the former Green Light Guarantee

3.1 What the guarantee covers

If you reach green light and then do not pass the real exam within the following 30 days, we will extend your full-feature access free of charge until you pass.

Why extended access rather than a cash refund: what you want is to pass, not to get the money back. Extending your access means we finish the job with you — you keep practising, at no further cost, until you pass.

3.2 Conditions for eligibility (all must be met)

• Your purchase must be made before your declared exam date
• You must have completed marking on at least 30 live-voice recorded segments (typed-text submissions do not count)
• You must have completed at least 3 exam-condition mock tests (no reference translation shown, timed, listened through in one go)
• Your green light must have come from an exam-condition mock test — results from practice mode do not count
• You must submit your official result notice (including your candidate number and exam date) within 30 days of the exam

3.3 How extensions work

Access is extended by exam cycle: each extension requires proof of your booking for the next exam sitting (including your name and NAATI candidate number). If you fail to submit your result after an exam, the guarantee is paused, and resumes once you do.

4. Refund policy

Refunds are returned to your original payment method, typically within 5–10 business days. See Section 6 for how to apply.

5. Privacy policy

5.1 What we collect

5.2 How your recordings are used

• Sent to speech transcription and marking services (Anthropic, ElevenLabs, Microsoft Azure) to generate your results
• They are never used to train our own models, and are never made public or sold to third parties
• Recordings are not stored. Each one is sent for transcription and marking and then discarded; we keep only the marking result (scores and the kinds of errors found), which is deleted together with your account
• When a segment can't be marked — we couldn't make out the recording, or it seemed to be in the wrong language — we also keep the first 300 characters of what the transcription service heard for that segment, so we can tell whether the problem was on our side and fix it. Segments that were marked normally keep no transcript. This is deleted together with your account
• If you are signed in and stop part-way through a dialogue, we keep the marking of the segments you have done — including what the transcription service heard — on your account, so you can carry on from the same segment on another device. What was heard is removed when you finish that dialogue; the rest is replaced when you start another one, and everything is deleted together with your account
• Dzongkha volunteer reading is the only place we store recordings. If you tick the consent box on /naati-ccl/dzongkha/read and read the sentences we wrote, the recordings are stored privately under your account (Cloudflare R2) and a person on our team listens to each one; approved recordings become the Dzongkha voice in practice dialogues on this website and in the app. We don’t show your name unless you ask to be credited, never sell them, and never use them to train models. Delete your account before they go live and they are all deleted; to withdraw after they are live, email us and we take them out of the dialogues and delete them within 30 days

5.3 Where your data is stored

Practice records (marking results — not audio) are stored in Cloudflare R2 (Sydney region); the website is hosted on Vercel. Some processing is carried out on overseas servers operated by the AI service providers listed above.

5.4 Your rights

• To access, export, correct, or delete your data
• To withdraw consent and close your account (closing your account deletes all your practice records; see how to delete your account)
• To complain about how we handle your personal information; if your complaint is not resolved to your satisfaction, you may complain to the Office of the Australian Information Commissioner (OAIC)

5.5 Cookies

We only use cookies that are necessary to keep you logged in and to remember your interface language preference — we do not use advertising trackers. If you join a class, two more cookies are stored; see section 6.

5.6 If you use our ChatGPT app

Our NAATI CCL Practice app in ChatGPT works without an account on this site.

• What it receives: only what ChatGPT sends with each request: the language or topic you ask about, the dialogue and segment numbers, the interpretation text you ask us to mark, and the anonymous user and conversation IDs that ChatGPT attaches. It never receives your chat history, your name, your email address or any audio.
• Your interpretation is sent to Anthropic (our marking model) to be marked and is then discarded. We do not store it.
• Daily limits: to apply the free daily marking limits, we keep a count for each day under a one-way (salted) hash of ChatGPT's anonymous user ID (or of the conversation ID or network address when there is none), together with a one-way hash of the network address the request came from. The count contains no text and is deleted after 30 days.
• We do not sell this data, use it for advertising or use it to train models. How OpenAI handles your ChatGPT conversations is covered by OpenAI's own privacy policy.

6. Classes and teachers

A CCL teacher can set up a class on this site and invite students with a link, a class code or a QR code. Teachers are independent: they are not employed by us, and we are not responsible for their teaching. Using a class is free for the teacher. Students pay for their own plan at the normal price, if they choose to buy one.

6.1 If you join a class as a student

• Always, without names: your teacher sees class totals: how many students joined, how many practised in the last 7 days, how many dialogues the class has practised, and the kind of error the class makes most. The error breakdown and the class average are only shown once three students have practised, unless every student who practised has chosen to share their results.
• Only if you tick "Let my teacher see my practice results": your teacher also sees a row for you: the name you entered (or the first two letters of your email address followed by ***), how many dialogues you practised in the class, your average score, the kind of error you make most and when you last practised. The box is not ticked unless you tick it.
• Never: your recordings or the words you said (see 5.2).
• In a class whose teacher we invited or verified, signed-in students get three full dialogues marked free instead of two. If you leave the class, the normal free allowance applies again; dialogues you have already used still count.
• You can withdraw that consent, or leave the class, at any time under My progress. Your row disappears from the teacher's page straight away.
• Joining stores two cookies in your browser for 90 days: the class code, so that practice on that device counts towards the class, and your teacher's referral code. If you practise without signing in, your practice only adds to the class totals.

6.2 If you set up a class as a teacher

• We store your email address, the name you want students to see, your classes and your referral code.
• When a student who joined through your link pays for a plan, you earn a referral share. The current share is 50% of what the student pays, on first purchases and renewals, net of refunds. On the 10th of each month we pay out the previous month, with no minimum amount. We may change the share for future purchases and will show the current terms on your class page.
• Purchases you make yourself through your own link do not earn a share, and we may withhold a share for payments that were not made by genuine students of yours.
• A class name or teacher name must not suggest that the class is run or endorsed by NAATI, and must not promise a result.
• If your class is verified (we invited you, or we checked that you teach), you can choose to list yourself on our page for your class's language. It shows the name, the one line and the one contact link you enter, and that you practise with your class on naaticcl.com; never your students or their results. It is off unless you turn it on, you can turn it off on your class page at any time, and we may hide a listing that breaks these terms.
• If you delete your account, your classes are closed and their join links stop working.

7. Contact us

For refund requests, data deletion, or account issues, please use the "Feedback" button on the site, or email support@naaticcl.com. We will respond within 2 business days.