Missing Credit Card and Incomplete Postal Address
Card services officer (speaking English) and Customer (speaking Filipino) talk through “Missing Credit Card and Incomplete Postal Address”. You interpret both ways — English into Filipino, and Filipino into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
You've come to the Blacktown branch about a credit card that hasn't arrived. Could you tell me when it was sent and confirm your name?
Ernesto Manalo po. Ayon sa mensahe ng bangko, ipinadala ang card noong ika-anim ng Oktubre. Labing-apat na araw na po akong naghihintay, pero wala pa rin.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →Thank you, Mr Manalo. After checking your identification, I can see the card was posted on 6 October. What is your complete postal address?
Unit pito po, numero labingwalo sa Kildare Road, Blacktown. Matagal na akong nakatira roon at doon naman dumarating ang ibang sulat ko.
The address on our record has the street number but no unit number. That could explain the delivery problem. Has any unfamiliar card activity appeared?
Wala po akong nakikitang transaksiyong hindi sa akin sa banking app. Puwede bang kanselahin na ang card? Nag-aalala akong baka ibang tao ang makatanggap nito.
Yes, we can cancel the card in transit and arrange a replacement. Once cancelled, that card cannot be used. Shall we proceed and correct your address?
Oo, pakiayos po ang address at kanselahin ang card na iyon. Kung dumating pa rin ang lumang card pagkatapos ninyong kanselahin, ano ang gagawin ko?
If the original card arrives, do not use it; destroy it securely. Before I request the replacement, please check the corrected address on this screen.
Tama na po ang address sa screen, kasama na ang unit pito. Puwede ko na lang bang kunin dito sa branch ang kapalit para hindi na ipadala?
The card in transit is now cancelled, and your address has been updated. I can check whether branch collection is available before requesting your replacement.
Sige po, pakitingnan kung puwedeng dito ko kunin. Kung kailangan talagang ipadala, gamitin na lang ang naitama nating address. Mabuti at nakansela na ang nawawalang card.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Filipino dialogues
Same topic · Financial
Filipino CCL: practice test, vocabulary, test dates
How the test works
Continue with the NAATI CCL Filipino practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Filipino dialogues · All languages