Arranging Collection of a Duplicate Heater
Customer service officer (speaking English) and Online buyer (speaking Telugu) talk through “Arranging Collection of a Duplicate Heater”. You interpret both ways — English into Telugu, and Telugu into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Let's check why a second heater reached your Fairfield address. Could you tell me when you ordered, how many you requested, and the invoice amount?
Model answer and marking points
మీ ఫెయిర్‌ఫీల్డ్ చిరునామాకు రెండో హీటర్ ఎందుకు వచ్చిందో చూద్దాం. మీరు ఎప్పుడు ఆర్డర్ చేశారు, ఎన్ని హీటర్లు కావాలని అడిగారు, ఇన్వాయిస్‌లో ఎంత మొత్తం ఉందో చెప్పగలరా?
What an examiner checks here:
- Investigate why a second heater arrived
- Delivery to Fairfield address
- question: when the order was placed
- question: how many heaters were ordered
- question: invoice amount
Easy to miss: Keep all three requests for order details as questions.
నేను అక్టోబర్ పన్నెండో తేదీన ఒక హీటర్ మాత్రమే ఆర్డర్ చేశాను. కానీ రెండు వచ్చాయి. ఇన్వాయిస్‌లో నూట అరవై ఐదు డాలర్లు అని ఉంది. అదనంగా వచ్చినదాన్ని తీసుకెళ్లే ఏర్పాటు చేస్తారా?
Model answer and marking points
I ordered only one heater on the twelfth of October, but two arrived. The invoice says one hundred and sixty-five dollars. Could you arrange to collect the extra one?
What an examiner checks here:
- Order placed on 12 October
- Only one heater ordered
- Two heaters arrived
- Invoice amount: $165
- question: arrange collection of the extra heater
Easy to miss: Distinguish the one heater ordered from the two delivered.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →Yes, we can arrange collection. Your order shows one heater and two delivery records. Were you charged twice, and is the extra box still unopened?
Model answer and marking points
అవును, తీసుకెళ్లే ఏర్పాటు చేయగలం. మీ ఆర్డర్‌లో ఒక హీటర్ ఉందని, డెలివరీ చేసినట్లు రెండు రికార్డులు ఉన్నాయని కనిపిస్తోంది. మీ నుంచి రెండుసార్లు డబ్బు వసూలు చేశారా? అదనంగా వచ్చిన పెట్టె ఇంకా తెరవకుండానే ఉందా?
What an examiner checks here:
- Collection can be arranged
- Order shows one heater
- Two delivery records
- question: charged twice
- question: extra box still unopened
Easy to miss: Two delivery records do not mean two charges; the charge is a question.
లేదు, నా బ్యాంకు ఖాతాలో చూసుకున్నాను. డబ్బులు ఒక్కసారే కట్ అయ్యాయి. అదనంగా వచ్చిన పెట్టె ఇంకా తెరవలేదు. నేను ఆర్డర్ చేసిన హీటర్ మాత్రం వాడుతున్నాను.
Model answer and marking points
No, I checked my bank account. The money was deducted only once. I still haven't opened the extra box. I'm using the heater I ordered, though.
What an examiner checks here:
- No double charge
- Bank account checked
- Money deducted only once
- Extra box remains unopened
- Ordered heater is being used
Easy to miss: Only the extra heater is unopened; the ordered heater is in use.
Thanks for checking. I'll ask our dispatch team to arrange collection of the duplicate heater at our expense. Which weekday would suit you to be home?
Model answer and marking points
చూసి చెప్పినందుకు ధన్యవాదాలు. అదనంగా వచ్చిన హీటర్‌ను మా ఖర్చుతో తీసుకెళ్లే ఏర్పాటు చేయమని మా డిస్పాచ్ బృందాన్ని అడుగుతాను. మీరు ఇంట్లో ఉండటానికి వారంలో ఏ పనిదినం అనుకూలంగా ఉంటుంది?
What an examiner checks here:
- Thanks for checking
- Will ask dispatch team to arrange collection
- Collection of the duplicate heater
- Company pays collection costs
- question: which weekday suits being home
Easy to miss: The company will pay for collection, not the customer.
శుక్రవారం ఉదయం అయితే ఇంట్లో ఉంటాను. మధ్యాహ్నం పనికి వెళ్లాలి. అందుకని పన్నెండు గంటలలోపు వచ్చి తీసుకెళ్తే నాకు అనుకూలంగా ఉంటుంది.
Model answer and marking points
I'll be home on Friday morning. I have to go to work in the afternoon, so it would suit me if they came and collected it before twelve.
What an examiner checks here:
- Home on Friday morning
- Must go to work in the afternoon
- Collection before 12 noon would suit
Easy to miss: The requested collection is before noon, not at noon.
I'll request Friday morning and send a text once the courier confirms. Please keep the extra heater boxed; you can continue using the one you ordered.
Model answer and marking points
శుక్రవారం ఉదయం తీసుకెళ్లమని కోరుతాను. కొరియర్ ఖరారు చేసిన తర్వాత మీకు మెసేజ్ పంపుతాను. అదనంగా వచ్చిన హీటర్‌ను పెట్టెలోనే ఉంచండి. మీరు ఆర్డర్ చేసిన హీటర్‌ను వాడుతూనే ఉండవచ్చు.
What an examiner checks here:
- Will request Friday morning collection
- Text sent once courier confirms
- Keep extra heater boxed
- May continue using the ordered heater
Easy to miss: Friday morning is being requested and has not yet been confirmed.
సరే, అదనపు హీటర్ పెట్టెలోనే ఉంచుతాను. అయితే పెట్టె బరువుగా ఉంది. బయట రోడ్డు దగ్గరికి మోయలేను. కొరియర్ వాళ్లు మా ఇంటి తలుపు దగ్గర నుంచే తీసుకెళ్లగలరా?
Model answer and marking points
All right, I'll keep the extra heater in its box. But the box is heavy. I can't carry it out to the road. Can the courier collect it from my front door?
What an examiner checks here:
- Will keep extra heater boxed
- Box is heavy
- Cannot carry box out to the road
- question: courier collection from the front door
Easy to miss: The customer cannot carry the box to the road and requests doorstep collection.
I'll include doorstep collection in the request. Before we finish, could you confirm whether the delivery address and mobile number on your invoice are still correct?
Model answer and marking points
ఇంటి తలుపు దగ్గర నుంచే తీసుకెళ్లాలని అభ్యర్థనలో చేర్చుతాను. ముగించే ముందు, మీ ఇన్వాయిస్‌లో ఉన్న డెలివరీ చిరునామా, మొబైల్ నంబరు ఇప్పటికీ సరైనవేనో నిర్ధారించి చెప్పగలరా?
What an examiner checks here:
- Will include doorstep collection in request
- Before finishing the conversation
- question: invoice delivery address still correct
- question: invoice mobile number still correct
Easy to miss: Doorstep collection will be requested, rather than guaranteed.
అవును, ఇన్వాయిస్‌లో ఉన్న చిరునామా, మొబైల్ నంబరు రెండూ సరైనవే. తిరిగి పంపడానికి ఏదైనా లేబుల్ ప్రింట్ చేసి పెట్టాలా? నా దగ్గర ప్రింటర్ లేదు.
Model answer and marking points
Yes, both the address and the mobile number on the invoice are correct. Do I need to print and attach a label to send it back? I don't have a printer.
What an examiner checks here:
- Invoice address is correct
- Invoice mobile number is correct
- question: need to print and attach a return label
- Does not have a printer
Easy to miss: The customer asks whether a label must be printed and says they have no printer.
I'll ask the courier to bring the collection label. You won't need to print anything. Keep the box indoors until the driver arrives for the confirmed collection.
Model answer and marking points
తీసుకెళ్లడానికి అవసరమైన లేబుల్‌ను వెంట తీసుకురమ్మని కొరియర్‌ను అడుగుతాను. మీరు ఏదీ ప్రింట్ చేయాల్సిన అవసరం లేదు. ఖరారైన పికప్ కోసం డ్రైవర్ వచ్చే వరకు పెట్టెను ఇంట్లోనే ఉంచండి.
What an examiner checks here:
- Will ask courier to bring collection label
- Customer need not print anything
- Keep box indoors
- Keep it there until driver arrives for confirmed collection
Easy to miss: Keep the box indoors until the driver arrives; do not put it outside beforehand.
అలాగైతే సరే. పెట్టెను ఇంట్లోనే ఉంచుతాను. మీరు పంపే మెసేజ్‌లో సమయం చూసుకుని ఇంట్లో ఉంటాను. నా ఖర్చు లేకుండా తీసుకెళ్లే ఏర్పాటు చేస్తున్నందుకు ధన్యవాదాలు.
Model answer and marking points
That's fine, then. I'll keep the box indoors. I'll check the time in the message you send and make sure I'm home. Thank you for arranging to collect it at no cost to me.
What an examiner checks here:
- Accepts the arrangement
- Will keep box indoors
- Will check collection time in the message
- Will be home at that time
- Thanks for arranging collection at no cost to the customer
Easy to miss: The customer will use the message to check the time and be home for collection.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Telugu dialogues · All languages