Failed Checkout and a Pending Payment
Customer support officer (speaking English) and Online shopper (speaking Arabic) talk through “Failed Checkout and a Pending Payment”. You interpret both ways — English into Arabic, and Arabic into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Let's check your order here at our Parramatta support centre. Could you tell me what happened at checkout and when you tried to make the payment?
حاولت أدفع ثلاث مرات يوم الثاني من يونيو، وكل مرة ظهرت رسالة إن الدفع فشل. وفي مبلغ معلق بتطبيق بنك الكومنولث. أنا مش متأكدة إذا الطلب وصل عندكم.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →What amount does Commonwealth Bank show as pending? Do you have an order number, and have you received a confirmation message from our store?
المبلغ المعلق مية واثنين وثلاثين دولار وخمسين سنت. وعندي رقم الطلب 77105، بس ما وصلني أي تأكيد على بريدي الإلكتروني.
I've found order 77105. It shows payment incomplete, so it hasn't been sent for packing. Is the bank entry marked pending rather than completed?
نعم، مكتوب إن العملية معلقة، والمبلغ ظاهر مرة واحدة بس. أنا خايفة إذا حاولت من جديد ينسحب المبلغ مرتين. ممكن تتأكد لي؟
Another payment attempt could result in a second charge, so please wait while we investigate. Our records currently show no completed payment for this order.
تمام، خلينا نراجع المحاولات قبل ما أحاول أدفع مرة ثانية. عندي صورة من التطبيق، بس فيها معلومات حسابي. شو المعلومات اللي تحتاجها؟
Please share a screenshot showing only the pending amount, transaction date and retailer name. Hide account details, and never send your password or security codes.
أكيد، رح أخفي معلومات الحساب وأوريك الصورة هون. وبالنسبة للطلب، أنا محتاجة الأغراض، بس ما بدي أعيد الدفع قبل ما يتوضح الموضوع.
I'll log this with our payments team and give you a case reference. Please check with your bank about the pending entry before attempting payment again.
شكرا، رح آخذ رقم المتابعة وأتواصل مع البنك بخصوص المبلغ المعلق. ولما تتوضح العملية، برجع لكم لأتأكد من حالة الطلب قبل ما أدفع.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Arabic dialogues
Same topic · Consumer Affairs
Arabic CCL: practice test, vocabulary, test dates
How the test works
Continue with the NAATI CCL Arabic practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Arabic dialogues · All languages