The Extra Heater: Arranging Collection
Customer service officer (speaking English) and Online buyer (speaking Nepali) talk through “The Extra Heater: Arranging Collection”. You interpret both ways — English into Nepali, and Nepali into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for waiting, Ms Gurung. I can see your order from the twelfth of October, but two heaters were delivered. Did you order only one?
मैले एउटा मात्र मगाएकी थिएँ, सर। अक्टोबर बाह्र गते अर्डर गरेकी हो, तर दुईवटा हिटर आए। इनभ्वाइसमा एक सय पैँसट्ठी डलर लेखिएको छ।
Yes, the invoice shows one heater, for $165. I'll check the warehouse record. Have you opened the second box, or is it still sealed?
मैले दोस्रो बाकस खोलेकी छैन, टेप टाँसिएकै छ। अब यसलाई के गर्ने त? मैले आफैँ पोस्ट गर्न लैजानुपर्ने हो?
Good, please don't open it. The record confirms we sent two by mistake. An Australia Post courier can collect it from your home, and you won't pay.
ठीक छ, तपाईंहरूले घरबाटै लैजाने व्यवस्था गरिदिनुभयो भने सजिलो हुन्छ। तर कुरियर आउँदा म घरमा नभए के गर्ने?
The courier will pick it up. If nobody is home, you can leave the sealed box by the front door. Which day suits you best this week?
शुक्रबार बिहान ठीक छ, म घरमै हुन्छु। कुरियर आउनुअघि मलाई कसरी थाहा हुन्छ?
Friday morning is booked. You'll get a text with a tracking number and our customer service number. If the courier doesn't arrive, please call that number and we'll rebook.
ठीक छ, म पर्खन्छु। कुरियर आएन भने त्यो नम्बरमा फोन गर्छु। अरू केही समस्या भयो भने पनि त्यहीँ भन्न मिल्छ?
Thanks, Ms Gurung. Please keep the invoice and the sealed box together. If you have any other problem with the order, tell us and we'll help.
हुन्छ सर, धन्यवाद। म इनभ्वाइस र बाकस सँगै राख्छु। तपाईंले राम्ररी बुझाइदिनुभयो।
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Nepali dialogues · All languages