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Resubmitting a Rejected Physiotherapy Extras Claim
Insurance Claims Officer (speaking English) and 客户 (speaking Urdu) talk through “Resubmitting a Rejected Physiotherapy Extras Claim”. You interpret both ways — English into Urdu, and Urdu into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Mrs. Farooqi, I'm calling because HCF rejected your physiotherapy claim — the receipt you submitted doesn't show the provider's registration number, which is required.
مجھے سمجھ نہیں آیا، رسید پر تو سب کچھ لکھا ہوا تھا، ادائیگی کی تاریخ، رقم، سب کچھ۔ پھر یہ نمبر کیوں ضروری ہے؟
For extras claims, HCF needs an itemised tax invoice showing the provider's number, item code, date of service, and the amount charged — not just a payment summary.
ٹھیک ہے، لیکن میں یہ درست رسید کیسے حاصل کروں؟ کیا مجھے کلینک دوبارہ جانا پڑے گا؟
Please contact your physiotherapist at Bankstown Sports Medicine directly and ask them to reissue a proper tax invoice with all the correct details listed.
اچھا، تو مجھے یہ نئی رسید کب تک جمع کروانی ہوگی؟ کیا کوئی خاص آخری تاریخ ہے؟
Once you have the corrected invoice, simply upload it through your HCF member portal online — there's no strict deadline, though sooner is always better for processing.
یہ سن کر تھوڑی فکر ہوئی، مجھے نہیں معلوم تھا کہ سالانہ سیشنز کی کوئی حد بھی ہے۔ کیا ابھی بھی کافی سیشن باقی ہیں؟
Currently you've used eight of your twelve annual physiotherapy sessions under this policy, so four sessions remain if this particular claim gets approved.
ٹھیک ہے، تو کیا اس دوران مجھے جزوی رقم مل سکتی ہے جب تک نئی رسید جمع نہیں ہو جاتی؟
Unfortunately, no partial payment can be released until the corrected receipt is properly submitted and fully processed by our claims team.
بہت شکریہ، میں آج ہی کلینک جا کر نئی رسید لے آؤں گی اور جلد از جلد جمع کروا دوں گی۔
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Urdu dialogues · All languages