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Online Purchase Never Arrived: Consumer Complaint Call
Fair Trading Officer (speaking English) and Client (speaking Filipino) talk through “Online Purchase Never Arrived: Consumer Complaint Call”. You interpret both ways — English into Filipino, and Filipino into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
You've reached NSW Fair Trading consumer complaints line. Could you please walk me through exactly what happened with the item you ordered online?
Mabuti po. Umorder po ako ng blender online mga tatlong linggo na ang nakalipas, pero hanggang ngayon po ay wala pa itong dumarating sa akin.
Have you already reached out to the seller about the missing item, and how exactly did you make that payment - card, PayPal, or bank transfer?
Nag-email po ako sa seller ng dalawang beses pero wala pong sumasagot. Nagbayad po ako ng isang daan at walumpu't siyam na dolyar sa pamamagitan ng bank transfer.
If the seller still doesn't reply after you've given them reasonable time to respond, you're welcome to lodge a formal complaint with our office.
Sigurado po ba na mababalik sa akin ang pera ko? Wala rin po akong tracking number para malaman kung nasaan ang parsela.
There's no guarantee we can secure a refund, but our dispute resolution service can help mediate between you and the seller directly and fairly.
Ano po ang mga dokumentong kailangan kong ihanda kapag magsasampa ako ng reklamo sa inyo?
Please bring your order confirmation, the payment receipt, screenshots of every message you sent, and a bank statement clearly showing that transaction amount.
Sige po, ihahanda ko po lahat iyon. Gaano po katagal bago malutas ang ganitong uri ng reklamo?
Every case is different, so there isn't a fixed timeframe for resolution, but submitting your complaint online today means our team can begin reviewing it sooner.
Maraming salamat po. Isasampa ko na po ang reklamo online ngayong araw mismo.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingPanatilihin bilang "Fair Trading" dahil ito ay opisyal na pangalan ng ahensya ng estado.
Practise it
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Start this dialogue →More Filipino dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Filipino dialogues · All languages