Correcting a Washing Machine Repair Booking
Service manager (speaking English) and Customer (speaking Igbo) talk through “Correcting a Washing Machine Repair Booking”. You interpret both ways — English into Igbo, and Igbo into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Before we confirm your repair booking at our Liverpool store, could you tell me when you bought the washing machine and what seems wrong with it?
Model answer and marking points
Tupu anyị akwado oge nrụzi gị n'ụlọ ahịa anyị dị na Liverpool, ị nwere ike ịgwa m mgbe ị zụtara igwe ịsa akwa ahụ na ihe yiri ka ọ na-eme ya?
What an examiner checks here:
- Before confirming the repair booking
- Liverpool store
- question: when the washing machine was bought
- question: what seems wrong with it
Easy to miss: Keep both questions and the fact that the booking has not yet been confirmed.
Azụrụ m ya n'ụbọchị isii nke ọnwa Juun. Ọ na-amalite ịsa akwa, ma ọ na-akwụsị tupu ọ wụpụ mmiri. Achọrọ m ka e dozie ya.
Model answer and marking points
I bought it on 6 June. It starts washing clothes, but it stops before draining the water. I want it repaired.
What an examiner checks here:
- Bought on 6 June
- Machine starts washing clothes
- Stops before draining the water
- Wants it repaired
Easy to miss: The machine stops before draining, not before starting the wash.
Your receipt shows a purchase on 6 June, and the repair booking is for 28 October. Have you checked the serial number on the machine itself?
Model answer and marking points
Risit gị na-egosi na ị zụtara ya na Juun 6, oge nrụzi gị bụkwa Ọktoba 28. Ị leleela nọmba usoro dị n'ahụ igwe ahụ n'onwe ya?
What an examiner checks here:
- Receipt shows purchase on 6 June
- Repair booking is for 28 October
- question: whether the serial number on the machine itself has been checked
Easy to miss: Do not confuse the purchase date with the repair booking date.
Ee, m sere foto akara dị n'ahụ igwe ahụ. Mgbe m ji ya tụnyere nọmba dị n'akwụkwọ nkwenye oge nrụzi, ahụrụ m na ọnụọgụ abụọ gbanwere ebe.
Model answer and marking points
Yes, I took a photograph of the label on the machine. When I compared it with the number on the repair booking confirmation, I noticed that two digits had changed places.
What an examiner checks here:
- Yes, photographed the label on the machine
- Compared it with the repair booking confirmation number
- Two digits had changed places
Easy to miss: Two digits were transposed; they were not missing or replaced with different digits.
Thank you for bringing the photograph. Two digits appear to have been swapped in our booking record. Does the model number still match your receipt?
Model answer and marking points
Daalụ maka iweta foto ahụ. Ọ dị ka ọnụọgụ abụọ dị na ndekọ oge nrụzi anyị agbanweela ebe. Nọmba ụdị igwe ahụ ọ ka bụ otu na nke dị na risit gị?
What an examiner checks here:
- Thanks for bringing the photograph
- Two digits appear to be swapped
- Error is in the booking record
- question: whether the model number still matches the receipt
Easy to miss: The question concerns the model number, not the serial number.
Ee, nọmba ụdị igwe ahụ na nke dị na risit bụ otu. Ihe na-enye m nsogbu bụ na a pụrụ iweta akụkụ igwe na-adabaghị na nke m.
Model answer and marking points
Yes, the model number on the machine matches the one on the receipt. What worries me is that parts that do not fit my machine might be brought.
What an examiner checks here:
- Model number on machine matches receipt
- Concern about repair parts being brought
- Parts might not fit the customer's machine
Easy to miss: The unsuitable parts are a possibility the customer fears, not something already delivered.
I'll compare the photograph and receipt before correcting the serial number. Your booking is for a home visit; warranty coverage still needs to be assessed.
Model answer and marking points
Aga m atụnyere foto ahụ na risit tupu m dezie nọmba usoro ahụ. Oge ị debanyere bụ ka anyị bịa n'ụlọ gị; a ka ga-enyocha ma akwụkwọ nkwa ahụ ọ ga-ekpuchi nrụzi ahụ.
What an examiner checks here:
- Will compare photograph and receipt
- Comparison comes before correcting serial number
- Booking is for a home visit
- Warranty coverage still requires assessment
Easy to miss: Warranty coverage has not yet been approved.
Ọ dị mma, aghọtara m. Biko, nke a ọ ga-agbanwe ụbọchị unu ga-abịa? Enwetala m ezumike n'ọrụ maka ụbọchị iri abụọ na asatọ nke ọnwa Ọktoba.
Model answer and marking points
All right, I understand. Please, will this change the date you are coming? I have already arranged leave from work for 28 October.
What an examiner checks here:
- Understands the explanation
- question: whether this will change the visit date
- Has already arranged leave from work
- Leave is for 28 October
Easy to miss: The customer has already arranged leave, rather than merely planning to request it.
No, your home visit remains on 28 October. I've corrected the serial number and printed an updated confirmation. Please compare it with your photograph now.
Model answer and marking points
Mba, anyị ka ga-abịa n'ụlọ gị na Ọktoba 28. Edeziela m nọmba usoro ahụ ma bipụta akwụkwọ nkwenye ọhụrụ nke nwere ozi e deziri. Biko, were ya tụnyere foto gị ugbu a.
What an examiner checks here:
- No change to home visit date
- Home visit remains on 28 October
- Serial number has been corrected
- Updated confirmation has been printed
- Customer asked to compare confirmation with photograph now
Easy to miss: The correction and printing are already complete.
Elelela m ya; nọmba ahụ na nke dị na foto bụ otu ugbu a. Daalụ. Gịnị ka m ga-eme iji kwadebe tupu unu abịa?
Model answer and marking points
I've checked it; the number now matches the one in the photograph. Thank you. What should I do to prepare before you come?
What an examiner checks here:
- Has checked the confirmation
- Number now matches the photograph
- Thanks the staff member
- question: what to do to prepare before the visit
Easy to miss: Preserve the request for preparation instructions as a question.
Please leave the machine at home and keep its label accessible. We'll use the corrected booking details when preparing the repair and assessing your warranty claim.
Model answer and marking points
Biko, hapụ igwe ahụ n'ụlọ ma mee ka ọ dị mfe iru akara dị n'ahụ ya. Anyị ga-eji ozi oge nrụzi e deziri mgbe anyị na-akwadebe maka nrụzi ahụ ma na-enyocha arịrịọ gị ka akwụkwọ nkwa kpuchie ya.
What an examiner checks here:
- Leave the machine at home
- Keep the machine's label accessible
- Corrected booking details will be used
- Details used to prepare the repair
- Details used to assess the warranty claim
Easy to miss: Assessing the warranty claim does not mean it has been accepted.
Ọ dị mma. Aga m ahapụ igwe ahụ n'ụlọ, meekwa ka ọ dị mfe ịhụ akara ahụ. Aga m edebekwa akwụkwọ nkwenye a nso ka m nwee ike igosi unu ya.
Model answer and marking points
All right. I'll leave the machine at home and make sure the label is easy to see. I'll also keep this confirmation handy so I can show it to you.
What an examiner checks here:
- Will leave the machine at home
- Will make the label easy to see
- Will keep this confirmation handy
- Will be able to show the confirmation to staff
Easy to miss: The customer will keep the confirmation handy, not attach it to the machine.
Practise it
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Igbo dialogues · All languages