Wrong Size Shoes with a Scuffed Sole
Customer support officer (speaking English) and Online shopper (speaking Mandarin) talk through “Wrong Size Shoes with a Scuffed Sole”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for waiting. I can see your order from the sixth of January, one pair of shoes. What seems to be the problem with it?
我是一月六号订的鞋，尺码选的是四十一码。可是十二号收到的是四十二码，而且鞋底有一块磨花的痕迹，好像被人穿过。
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →I'm sorry about that. Our system shows you paid one hundred forty-nine dollars for size forty-one. Do you still have the box and the receipt?
盒子还在，订单确认的邮件我也留着。我没有穿过，只是拆开试了一下，就发现不对。
That helps. Please send us photos of the label and the scuffed sole through the website's returns form. Then we can arrange an exchange for size forty-one, if it's in stock.
照片我现在就能传。不过要是四十一码没有货的话，我就不想换了，能不能直接退款？
If it's out of stock, you can ask for a refund. I can't promise the outcome now, but I'll note your request. Do you prefer a prepaid return label?
寄回去的运费要我自己出吗？这是你们发错了货，我不想再多花钱。最好是用预付的退货标签。
You won't pay postage for our error. The label will appear in your online account after I approve it. Please pack the shoes in the original box.
好的，我今天就把鞋子装回原来的盒子里。如果一直没有人回复我，那我该怎么办呢？
Please contact us again with your order number. If we can't resolve it, you can ask NSW Fair Trading for advice.
明白了，谢谢您。我会记下订单号，有问题再联系你们，必要的话也会问一下新州公平交易厅。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair Trading直接说英文 Fair Trading，因为这是机构专有名词，各州有各自的Fair Trading部门。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Mandarin dialogues
Same topic · Consumer Affairs
Mandarin CCL: practice test, vocabulary, test dates
How the test works
Continue with the NAATI CCL Mandarin practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages