Workers' Compensation Claim Interview
Caseworker (speaking English) and Worker (speaking Mandarin) talk through “Workers' Compensation Claim Interview”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
English → 普通话
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Mandarin practice test on naaticcl.com: 283 dialogues and 140 two-dialogue mock tests; transcripts free to read, 281 with model answers, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All Mandarin practice · NAATI CCL Mandarin mock test online (140 sets) · 看中文版 · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
I have your file here regarding the injury you sustained last week. Could you tell me exactly what happened and which part of your body was affected?
Model answer and marking points
我这里有您的档案，是关于您上周受伤的事。您能具体跟我说一下当时发生了什么，身体哪个部位受了伤吗？
What an examiner checks here:
- has the client's file on hand
- injury happened last week
- question: exactly what happened
- question: which part of the body was affected
Easy to miss: Keep both halves of the question: what happened AND which body part.
早上好，是这样，上个星期二我在仓库搬货的时候，不小心把腰扭伤了，现在弯腰和走路都很痛，有时候连站起来都困难。
Model answer and marking points
Good morning. Well, last Tuesday, while I was moving goods in the warehouse, I accidentally strained my lower back. Now it hurts a lot when I bend over or walk, and sometimes I even have trouble standing up.
What an examiner checks here:
- good morning greeting
- last Tuesday
- moving goods in the warehouse
- accidentally strained lower back (腰)
- pain when bending and walking
- sometimes difficulty even standing up
Easy to miss: 腰 is the lower back/waist, not 'back' in general or 'hip'; keep all three symptoms (bending, walking, standing up).
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →I'm sorry to hear that. Could you tell me the exact date, time, and how the injury occurred, and whether anyone witnessed it?
Model answer and marking points
听到这个我很遗憾。您能告诉我受伤的具体日期、时间，当时是怎么受的伤，还有有没有人目击吗？
What an examiner checks here:
- expresses sympathy
- question: exact date
- question: exact time
- question: how the injury occurred
- question: whether anyone witnessed it
Easy to miss: Four separate items are asked; dropping 'time' or 'witness' loses a point.
是上个星期二，大概下午三点左右，我搬那箱货物的时候突然听到腰部'咔'的一声，当时旁边有个同事看到了整个过程，可以作证。
Model answer and marking points
It was last Tuesday, at around three in the afternoon. When I was lifting that box of goods, I suddenly heard a 'crack' in my lower back. A co-worker next to me saw the whole thing and can be a witness.
What an examiner checks here:
- last Tuesday
- around 3 pm
- lifting that box of goods
- heard a sudden 'crack' in the lower back
- a co-worker nearby saw the whole thing
- co-worker can act as a witness
Easy to miss: '大概…左右' means approximately 3 pm, not exactly 3; don't drop that the colleague saw the WHOLE process.
Thank you for explaining. We'll need to lodge a workers' compensation claim with icare within six months of the injury date to avoid delays.
Model answer and marking points
谢谢您的说明。我们需要在受伤之日起六个月内向 icare 提交工伤赔偿申请，以免耽误。
What an examiner checks here:
- thanks the client for explaining
- lodge a workers' compensation claim
- with icare
- within six months of the injury date
- purpose: to avoid delays
Easy to miss: Six months counts from the injury date, not from today; keep 'icare' as the organisation name.
六个月以内啊，好的，那我需要准备什么材料呢？医生证明可以吗？
Model answer and marking points
Within six months, okay. So what documents do I need to prepare? Would a doctor's certificate do?
What an examiner checks here:
- confirms: within six months
- question: what documents/materials to prepare
- question: is a doctor's certificate acceptable
Easy to miss: The second question is a yes/no question about the doctor's certificate, not a statement that she has one.
Yes, a medical certificate from your doctor is required. Without it, icare cannot process your weekly payments or approve your claim.
Model answer and marking points
是的，必须要有您医生开的医疗证明。没有这份证明，icare 就没办法处理您的每周补助，也不能批准您的申请。
What an examiner checks here:
- yes, a medical certificate from the doctor is required
- without it icare cannot process weekly payments
- without it icare cannot approve the claim
Easy to miss: Keep the negation 'cannot' for BOTH outcomes: weekly payments and claim approval.
明白了，我已经去看了医生，他给我开了证明，说我需要休息两个星期，这样应该没问题吧？
Model answer and marking points
I see. I've already seen the doctor. He gave me a certificate saying I need to rest for two weeks. That should be fine, right?
What an examiner checks here:
- has already seen the doctor
- doctor issued a certificate
- certificate says two weeks' rest needed
- question: that should be fine, right?
Easy to miss: Two weeks of rest, not two months; keep the final confirmation-seeking question.
That's good progress. If you're unable to return to your usual duties, you may receive partial wage support while you recover fully.
Model answer and marking points
这就很好了。如果您暂时没办法回去做原来的工作，在您完全康复期间，您可能可以领到部分工资补助。
What an examiner checks here:
- that's good progress
- condition: if unable to return to usual duties
- may receive partial wage support
- while recovering fully
Easy to miss: 'May receive' is conditional and 'partial', not a guaranteed full wage.
那大概能拿到多少钱呢？是不是跟平时工资一样多？
Model answer and marking points
So roughly how much would I get? Is it the same as my normal wage?
What an examiner checks here:
- question: roughly how much money
- question: is it the same as the usual wage
Easy to miss: Two questions; don't merge them into one or turn them into a statement.
It won't match your full wage exactly, but the amount is calculated based on your recent earnings, hours worked, and current role.
Model answer and marking points
不会跟您的全额工资完全一样，但金额是根据您最近的收入、工作时数和目前的岗位来计算的。
What an examiner checks here:
- will not exactly match full wage
- calculated based on recent earnings
- based on hours worked
- based on current role
Easy to miss: Three calculation factors (earnings, hours, role) must all be kept.
好，我记住了，索赔要在六个月内提交，医生证明必须交给你，工资补助是按我最近的收入和工时算的，谢谢。
Model answer and marking points
Okay, I've got it. The claim has to be lodged within six months, the doctor's certificate must be given to you, and the wage support is calculated based on my recent income and hours. Thank you.
What an examiner checks here:
- claim must be lodged within six months
- doctor's certificate must be handed to the case officer
- wage support based on recent income and hours worked
- thanks
Easy to miss: This is a recap of three points; dropping any one, or changing six months, loses marks.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Medical certificate说“病假证明”或“医生证明”。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages