Damaged Seal on a Translation Envelope
Settlement worker (speaking English) and New resident (speaking Mandarin) talk through “Damaged Seal on a Translation Envelope”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Please place the envelope on the desk, Ms Qiu. Before we contact the translation provider, could you explain what happened when your documents were delivered?
Model answer and marking points
邱女士，请把信封放在桌上。在我们联系翻译机构之前，您能先说说收到文件时是什么情况吗？
What an examiner checks here:
- Ms Qiu asked to place envelope on desk
- Before contacting the translation provider
- question: what happened when the documents were delivered?
Easy to miss: Keep the request to explain what happened as a question.
我十月十四日收到了三份证书的译件，拿到时就发现信封有一处封口破了。我担心里面的材料受了影响，所以带过来请您看看。
Model answer and marking points
I received the translations of three certificates on 14 October, and as soon as I got them, I noticed that part of the envelope's seal was torn. I was worried the documents inside might have been affected, so I brought them in for you to have a look.
What an examiner checks here:
- Received translations of three certificates
- Delivery date: 14 October
- Part of envelope seal already torn on receipt
- Concern that contents might have been affected
- Brought documents in for inspection
Easy to miss: The damage was noticed on receipt, not after the envelope was opened.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →I can see the torn seal. Were all three translated certificates inside, and have you noticed any missing pages or damage to the certificates themselves?
Model answer and marking points
我看到封口破了。三份证书的译件都在里面吗？您有没有发现缺页，或者证书本身有破损？
What an examiner checks here:
- Torn seal is visible
- question: were all three translated certificates inside?
- question: any missing pages?
- question: any damage to the certificates themselves?
Easy to miss: The speaker asks about damage to the certificates themselves as well as missing pages.
三份都在，页数也齐，证书和译件看着都没破损。就是信封封口坏了，我怕以后交材料时有麻烦，想问原来的翻译机构能不能重新封好。
Model answer and marking points
All three were there, and no pages were missing. The certificates and the translations all look undamaged. It's just the envelope's seal that's damaged. I'm worried this could cause problems when I submit the documents later, so I'd like to ask whether the original translation provider can reseal it.
What an examiner checks here:
- All three present with no missing pages
- Certificates and translations appear undamaged
- Only envelope seal damaged
- Concern about problems when submitting documents later
- question: can the original translation provider reseal the envelope?
Easy to miss: Only the envelope seal is damaged; the certificates and translations appear intact.
We can ask the original provider to check the delivery issue and explain their options. Have you kept the envelope and taken photographs of the damage?
Model answer and marking points
我们可以请原来的翻译机构核查这次投递的问题，并说明他们能提供哪些处理办法。您把信封留着了吗？有没有拍下破损的照片？
What an examiner checks here:
- Can ask original provider to investigate delivery issue
- Provider to explain available options
- question: has the envelope been kept?
- question: have photographs of the damage been taken?
Easy to miss: The provider is being asked to explain options; no particular remedy is promised.
信封我留着，刚收到时也拍了照片，都在手机里。不过，要是重新寄一份还得另外付钱，我想先知道费用。能请他们书面回复吗？
Model answer and marking points
I've kept the envelope, and I took photos as soon as I received it. They're all on my phone. But if there would be an extra charge to send another copy, I'd like to know the cost first. Could you ask them to respond in writing?
What an examiner checks here:
- Envelope retained
- Photos taken immediately on receipt
- Photos stored on phone
- Wants cost first if sending another copy incurs an extra charge
- question: can the provider respond in writing?
Easy to miss: The extra charge is conditional, not a confirmed fee.
Yes, we can request a written response and ask whether any replacement would cost extra. Their answer will help you decide how to proceed.
Model answer and marking points
可以，我们可以请他们书面回复，并询问补发是否需要额外付费。他们的答复能帮助您决定接下来怎么办。
What an examiner checks here:
- Can request a written response
- Will ask whether any replacement costs extra
- Provider's answer will help client decide next steps
Easy to miss: Whether a replacement costs extra remains an open question.
那就好。不过，如果他们给我换了信封，或者重新出了译件，您能确认我以后交到其他单位就一定会被接受吗？
Model answer and marking points
That's good. But if they replace the envelope or issue the translations again, can you confirm that they'll definitely be accepted by other organisations when I submit them later?
What an examiner checks here:
- Possible replacement of envelope
- Alternative possibility of reissuing translations
- Future submission to other organisations
- question: can acceptance by those organisations be guaranteed?
Easy to miss: The client asks for guaranteed acceptance, not merely a better chance of acceptance.
I cannot guarantee acceptance by another organisation. Once you know where you will submit the certificates, ask that organisation directly about its translation and packaging requirements.
Model answer and marking points
我不能保证其他单位一定会接受。等您确定要把证书交到哪个单位后，请直接向那个单位询问他们对翻译和包装的要求。
What an examiner checks here:
- Cannot guarantee acceptance by another organisation
- Once destination organisation is known
- Ask receiving organisation directly
- Check both translation and packaging requirements
Easy to miss: Preserve the explicit refusal to guarantee acceptance.
明白了。我先问原来的翻译机构怎么处理，再向接收材料的单位确认具体要求。您能帮我把询问信写清楚吗？
Model answer and marking points
I understand. I'll first ask the original translation provider how they can deal with this, then confirm the specific requirements with the organisation receiving the documents. Can you help me word the enquiry clearly?
What an examiner checks here:
- Understands the explanation
- First ask original translation provider how to resolve issue
- Then confirm specific requirements with receiving organisation
- question: can you help word the enquiry clearly?
Easy to miss: Keep the order: contact the original provider first, then confirm the receiving organisation's requirements.
Here at our Rockdale desk, I can help you draft the enquiry. Please check the delivery date and attach the photographs before sending it yourself.
Model answer and marking points
在我们洛克代尔这里的服务柜台，我可以帮您起草询问信。请您核对收件日期、附上照片，然后自行发送。
What an examiner checks here:
- Assistance at the Rockdale desk
- Can help draft the enquiry
- Client to check delivery date
- Client to attach photographs before sending
- Client to send enquiry personally
Easy to miss: The staff member helps draft the enquiry, but the client must send it.
好的，我会写明是十月十四日收到的，附上封口破损的照片，核对后自己发送。信封和三份译件我都先留好，等他们回复。
Model answer and marking points
All right. I'll state that I received them on 14 October, attach the photos of the damaged seal, check everything, and send it myself. I'll keep the envelope and all three translations for now while I wait for their reply.
What an examiner checks here:
- Will state receipt date as 14 October
- Will attach photos of damaged seal
- Will check enquiry before sending it personally
- Will retain envelope and all three translations
- Will wait for provider's reply
Easy to miss: 14 October is the date the documents were received, not the date the enquiry is sent.
Practise it
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