Checking a Missed Repair Appointment
Bookings manager (speaking English) and Customer (speaking Spanish) talk through “Checking a Missed Repair Appointment”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
English → Español
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Spanish practice test on naaticcl.com: 442 dialogues and 220 two-dialogue mock tests; transcripts free to read, 441 with model answers, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All Spanish practice · NAATI CCL Spanish mock test online (220 sets) · Leer en español · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Let me check what happened with your repair appointment in Campbelltown. Could you confirm the booking date and whether anyone was home during the agreed window?
Model answer and marking points
Voy a revisar qué pasó con su cita de reparación en Campbelltown. ¿Podría confirmarme la fecha de la reserva y si había alguien en casa durante el horario acordado?
What an examiner checks here:
- checking repair appointment in Campbelltown
- question: confirm the booking date
- question: whether anyone was home
- during the agreed time window
Easy to miss: Two questions are asked together; interpreting only one of them is easy.
Fue el dieciséis de octubre, de una a cinco de la tarde. Estuve en casa todo ese tiempo. Pedí permiso en el trabajo y ya había pagado sesenta dólares por la reserva.
Model answer and marking points
It was on 16 October, from 1 to 5 in the afternoon. I was home the whole time. I asked for time off work, and I had already paid sixty dollars for the booking.
What an examiner checks here:
- date 16 October
- 1 to 5 pm
- was home the whole time
- asked for permission/time off work
- had already paid $60 booking
Easy to miss: "Ya había pagado" is past perfect: the payment was made before the appointment, not at it.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Your booking shows 16 October, between 1 and 5 pm, with a $60 booking payment. The technician recorded two attempted calls but no answer.
Model answer and marking points
Su reserva figura para el 16 de octubre, entre la una y las cinco de la tarde, con un pago de sesenta dólares por la reserva. El técnico registró dos intentos de llamada, pero nadie contestó.
What an examiner checks here:
- booking shows 16 October
- between 1 and 5 pm
- $60 booking payment
- technician recorded two attempted calls
- no answer
Easy to miss: "Two attempted calls" must not become two calls received or answered.
Pues no recibí ninguna llamada y tampoco sonó el timbre. Me quedé esperando toda la tarde. ¿Puede comprobar qué número tenían? Cambié de móvil hace poco.
Model answer and marking points
Well, I didn't get any calls, and the doorbell didn't ring either. I waited the whole afternoon. Can you check which number they had? I changed phones recently.
What an examiner checks here:
- received no calls
- doorbell did not ring either
- waited all afternoon
- question: check which number they had
- changed phones recently
Easy to miss: "Ninguna llamada" and "tampoco" are two negatives (calls and doorbell) that must both be kept.
The contact number ends in 4827. If that is incorrect, it could explain the missed calls. I can update it and investigate the unattended appointment.
Model answer and marking points
El número de contacto termina en 4827. Si no es correcto, eso podría explicar las llamadas perdidas. Puedo actualizarlo e investigar la cita a la que nadie atendió.
What an examiner checks here:
- contact number ends in 4827
- if incorrect, could explain missed calls
- can update the number
- can investigate the unattended appointment
Easy to miss: The number is conditional ("if incorrect, could explain"), not a confirmed cause.
Ese es mi número anterior. El actual termina en siete tres nueve uno; el resto es igual. Pero, si reservamos otra visita, ¿tendré que pagar otra vez los sesenta dólares?
Model answer and marking points
That's my old number. My current one ends in seven three nine one; the rest is the same. But if we book another visit, will I have to pay the sixty dollars again?
What an examiner checks here:
- 4827 number is the previous one
- current number ends in 7391
- rest of the number is the same
- question: will I have to pay $60 again for a new visit
Easy to miss: The final digits 7391 must be kept in order, and the closing question must stay a question.
I can request that your existing payment be applied to the new visit, subject to review. Would Wednesday morning or Friday afternoon work better for you?
Model answer and marking points
Puedo solicitar que su pago actual se aplique a la nueva visita, sujeto a revisión. ¿Le vendría mejor el miércoles por la mañana o el viernes por la tarde?
What an examiner checks here:
- can request existing payment be applied to new visit
- subject to review
- question: Wednesday morning or Friday afternoon
- not a guarantee
Easy to miss: "I can request" and "subject to review" must not become a promise that the payment will be transferred.
El viernes por la tarde me viene mejor, pero llego del trabajo a las dos. Por favor, que el técnico toque el timbre y me llame antes de irse.
Model answer and marking points
Friday afternoon suits me better, but I get home from work at two. Please have the technician ring the doorbell and call me before leaving.
What an examiner checks here:
- prefers Friday afternoon
- gets home from work at 2
- technician to ring the doorbell
- technician to call before leaving
Easy to miss: "Llego del trabajo a las dos" means she arrives home at 2, not that she finishes work then.
Friday between 2 and 4 pm is available. I will note that the technician must ring your doorbell and call your updated number before leaving.
Model answer and marking points
El viernes entre las dos y las cuatro hay disponibilidad. Dejaré anotado que el técnico debe tocar el timbre y llamar a su número actualizado antes de irse.
What an examiner checks here:
- Friday 2 to 4 pm available
- will note on the booking
- technician must ring doorbell
- call the updated number
- before leaving
Easy to miss: The window ends at 4 pm, not 5 as in the original booking.
De acuerdo, estaré en casa. ¿Me puede mandar la confirmación por mensaje? También quisiera que constara que he pedido usar el pago anterior para esta visita.
Model answer and marking points
All right, I'll be home. Can you send me the confirmation by text message? I'd also like it recorded that I've asked to use the previous payment for this visit.
What an examiner checks here:
- agrees, will be home
- question: send confirmation by text message
- wants it recorded
- requested use of previous payment for this visit
Easy to miss: It is a request to use the earlier payment, not a statement that the payment has been approved.
Yes, your text confirmation will include the new appointment and the payment review request. Please reply if any details are incorrect so we can fix them.
Model answer and marking points
Sí, su confirmación por mensaje incluirá la nueva cita y la solicitud de revisión del pago. Por favor, responda si algún dato es incorrecto para que podamos corregirlo.
What an examiner checks here:
- text confirmation will be sent
- includes new appointment
- includes payment review request
- reply if any details are incorrect
- so we can fix them
Easy to miss: "Payment review request" is a request under review, not a confirmed refund or transfer.
Perfecto, revisaré el mensaje en cuanto llegue. Entiendo que lo del pago todavía está pendiente de revisión. Estaré atento al móvil el viernes para que no vuelva a pasar.
Model answer and marking points
Perfect, I'll check the message as soon as it arrives. I understand the payment is still pending review. I'll keep an eye on my phone on Friday so this doesn't happen again.
What an examiner checks here:
- will check the message as soon as it arrives
- understands payment still pending review
- will watch phone on Friday
- so it doesn't happen again
Easy to miss: "Todavía pendiente de revisión" needs "still" so it doesn't sound like the payment was settled.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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Continue with the NAATI CCL Spanish practice test: 442 dialogues, 220 mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages