Replacement Workshop and Interpreter Arrangements
Program coordinator (speaking English) and Retail business owner (speaking Spanish) talk through “Replacement Workshop and Interpreter Arrangements”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
The stock control workshop scheduled for 28 October has been cancelled. We have alternative sessions here in Campbelltown on 4 and 11 November. Which would suit your business?
Model answer and marking points
El taller de control de inventario programado para el 28 de octubre se ha cancelado. Tenemos sesiones alternativas aquí en Campbelltown los días 4 y 11 de noviembre. ¿Cuál le vendría mejor a su negocio?
What an examiner checks here:
- Stock control workshop cancelled
- Cancelled workshop scheduled for 28 October
- Alternative sessions in Campbelltown
- Alternative dates: 4 and 11 November
- question: which session suits the business?
Easy to miss: Keep the cancelled October date separate from the two replacement dates in November.
El once de noviembre nos viene mejor. Quiero reservar dos plazas para mis empleadas. ¿También les enseñarán a calcular cuánto pedir a los proveedores?
Model answer and marking points
The eleventh of November suits us better. I want to reserve two places for my employees. Will you also teach them how to calculate how much to order from suppliers?
What an examiner checks here:
- 11 November preferred
- Two places requested for the speaker’s employees
- question: will employees learn to calculate quantities to order from suppliers?
Easy to miss: The question concerns how much stock to order, not how much the order will cost.
Yes, it covers stock control and practical ordering methods. Both replacement sessions use the same workshop plan and include exercises your employees can work through together.
Model answer and marking points
Sí, incluye el control de inventario y métodos prácticos para hacer pedidos. Las dos sesiones alternativas siguen el mismo programa del taller e incluyen ejercicios que sus empleadas pueden hacer juntas.
What an examiner checks here:
- Stock control covered
- Practical ordering methods covered
- Both replacement sessions follow the same workshop plan
- Exercises employees can complete together
Easy to miss: Both replacement sessions follow the same plan; they are alternatives, not two parts of a course.
Perfecto. Las dos hablan algo de inglés, pero les cuesta seguir las explicaciones técnicas. ¿Se puede pedir una intérprete de español para las dos?
Model answer and marking points
Perfect. They both speak some English, but they find it hard to follow technical explanations. Can we request a female Spanish interpreter for both of them?
What an examiner checks here:
- Both employees speak some English
- Difficulty following technical explanations
- question: can a female Spanish interpreter be requested for both employees?
Easy to miss: They speak some English; do not say they speak none.
We can request a Spanish interpreter through our contracted supplier. Would your employees prefer interpreting throughout the workshop, or only during questions and practical activities?
Model answer and marking points
Podemos solicitar una intérprete de español a través de nuestro proveedor contratado. ¿Sus empleadas preferirían contar con interpretación durante todo el taller o solo durante las preguntas y las actividades prácticas?
What an examiner checks here:
- Spanish interpreter can be requested
- Request through contracted supplier
- question: interpreting throughout the workshop or only during questions and practical activities?
Easy to miss: An interpreter can be requested, but availability has not been confirmed.
Durante todo el taller, por favor. Estoy preocupada porque podrían perderse algún paso. Tampoco quiero que una tenga que traducirle a la otra en vez de aprender.
Model answer and marking points
Throughout the whole workshop, please. I’m worried they might miss a step. I also don’t want one of them to have to translate for the other instead of learning.
What an examiner checks here:
- Interpreting requested throughout the whole workshop
- Concern employees might miss a step
- Neither employee should have to translate for the other instead of learning
Easy to miss: Preserve the objection to one employee translating for the other at the expense of learning.
Understood. I will request interpreting for the whole session, but the supplier must confirm availability. Please send us both attendees’ names and any other accessibility requirements.
Model answer and marking points
Entendido. Solicitaré interpretación para toda la sesión, pero el proveedor debe confirmar la disponibilidad. Por favor, envíenos los nombres de las dos asistentes y cualquier otra necesidad de accesibilidad que tengan.
What an examiner checks here:
- Interpreting will be requested for the whole session
- Supplier must confirm availability
- Names of both attendees requested
- Any other accessibility requirements requested
Easy to miss: The request covers the whole session, but interpreter availability still requires confirmation.
Claro, le paso sus nombres. No necesitan ningún otro apoyo. Si no hay intérprete disponible para el once de noviembre, ¿podemos esperar antes de confirmar la reserva?
Model answer and marking points
Of course, I’ll give you their names. They don’t need any other support. If no interpreter is available for the eleventh of November, can we wait before confirming the booking?
What an examiner checks here:
- Speaker will provide attendees’ names
- No other support needed
- Condition: no interpreter available for 11 November
- question: can they wait before confirming the booking?
Easy to miss: The lack of an interpreter is hypothetical, not an established fact.
Yes. I can hold two places while we check availability. If interpreting cannot be arranged, we can discuss another workshop or an appointment with an adviser.
Model answer and marking points
Sí. Puedo guardarles dos plazas mientras comprobamos la disponibilidad. Si no se puede conseguir interpretación, podemos hablar de otro taller o de una cita con un asesor.
What an examiner checks here:
- Two places can be held
- Places held while availability is checked
- Condition: interpreting cannot be arranged
- Alternatives: another workshop or an appointment with an adviser
Easy to miss: Holding two places does not mean the booking has been finalised.
Qué bien. Prefiero que vayan juntas y luego usen lo que aprendan en la tienda. ¿Me llamará cuando le conteste el proveedor?
Model answer and marking points
That’s great. I’d prefer them to go together and then use what they learn in the shop. Will you call me when the supplier gets back to you?
What an examiner checks here:
- Preference for employees to attend together
- Employees to apply learning in the shop afterwards
- question: will the speaker receive a call when the supplier responds?
Easy to miss: The requested call is after the supplier responds, with no specific deadline given.
I will call you once the supplier responds. We will confirm the workshop date and interpreting arrangements together before finalising the booking for your two employees.
Model answer and marking points
La llamaré en cuanto responda el proveedor. Confirmaremos la fecha del taller y los arreglos de interpretación conjuntamente antes de finalizar la reserva para sus dos empleadas.
What an examiner checks here:
- Caller will telephone once supplier responds
- Workshop date and interpreting arrangements to be confirmed together
- Confirmation before booking is finalised
- Booking for two employees
Easy to miss: Both the workshop date and interpreting arrangements must be confirmed before finalising the booking.
De acuerdo, estaré pendiente de su llamada. Les diré que hemos pedido las plazas para el once de noviembre, pero que todavía falta confirmar la intérprete.
Model answer and marking points
All right, I’ll wait for your call. I’ll tell them we’ve requested places for the eleventh of November, but the female interpreter still needs to be confirmed.
What an examiner checks here:
- Speaker will await the call
- Speaker will inform employees
- Places requested for 11 November
- Female interpreter still awaiting confirmation
Easy to miss: The places have been requested, and the interpreter has not yet been confirmed.
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