Requesting a Certificate Copy and Date Check
Practice receptionist (speaking English) and Patient (speaking Spanish) talk through “Requesting a Certificate Copy and Date Check”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Welcome to our Granville practice. How can I help you today? Please tell me your full name so I can find the right patient record.
Model answer and marking points
Bienvenida a nuestro consultorio de Granville. ¿En qué puedo ayudarle hoy? Por favor, dígame su nombre completo para poder encontrar su historial médico correcto.
What an examiner checks here:
- Granville practice
- question: how can I help today?
- Full name requested
- Name needed to find the correct patient record
Easy to miss: Interpret “practice” as a medical clinic, not a practice exercise.
Soy Elena Salcedo. Vine a consulta el seis de octubre, pero en el certificado dice cinco de octubre. Necesito una copia para mi jefe.
Model answer and marking points
I'm Elena Salcedo. I came in for a consultation on the sixth of October, but the certificate says the fifth of October. I need a copy for my boss.
What an examiner checks here:
- Patient is Elena Salcedo
- Consultation on 6 October
- Certificate says 5 October
- Copy needed for her boss
Easy to miss: Do not swap the consultation date, 6 October, with the certificate date, 5 October.
Thank you, Ms Salcedo. Are you requesting a copy of the certificate already issued, or would you also like the doctor to review that date?
Model answer and marking points
Gracias, señora Salcedo. ¿Está solicitando una copia del certificado que ya se emitió o también quiere que el médico revise esa fecha?
What an examiner checks here:
- Patient addressed as Ms Salcedo
- question: copy of the certificate already issued?
- question: doctor to review the date as well?
Easy to miss: Keep the distinction between copying the existing certificate and also reviewing its date.
Las dos cosas, por favor. Solo necesito una copia, pero prefiero que revisen la fecha antes, para que coincida con el día en que fui a consulta.
Model answer and marking points
Both, please. I only need one copy, but I'd prefer the date to be checked first so it matches the day I came in for the consultation.
What an examiner checks here:
- Both requests confirmed
- Only one copy needed
- Date to be checked first
- Date should match the consultation day
Easy to miss: “Solo necesito una copia” specifies one copy; it does not cancel the date review request.
I can record both requests. Reception cannot change the certificate itself; the doctor will need to check the consultation record before deciding whether a correction is appropriate.
Model answer and marking points
Puedo dejar registradas ambas solicitudes. En recepción no podemos modificar el certificado en sí; el médico tendrá que revisar el registro de la consulta antes de decidir si corresponde hacer una corrección.
What an examiner checks here:
- Both requests can be recorded
- Reception cannot change the certificate itself
- Doctor must check the consultation record
- Doctor decides whether a correction is appropriate
Easy to miss: The doctor must decide whether a correction is appropriate; a correction is not guaranteed.
Claro, entiendo. No estoy pidiendo que pongan una fecha anterior; quiero que comprueben la fecha de la consulta. ¿Podría recoger la copia hoy?
Model answer and marking points
Of course, I understand. I'm not asking for it to be backdated; I want the consultation date to be checked. Could I collect the copy today?
What an examiner checks here:
- Patient understands
- Not requesting backdating
- Wants consultation date checked
- question: can the copy be collected today?
Easy to miss: Preserve the explicit denial that she is asking for the certificate to be backdated.
I cannot confirm collection today until the doctor has reviewed your request. Would you prefer us to call you when we know whether a revised certificate is available?
Model answer and marking points
No puedo confirmar que pueda recogerla hoy hasta que el médico haya revisado su solicitud. ¿Prefiere que la llamemos cuando sepamos si hay un certificado con la fecha corregida disponible?
What an examiner checks here:
- Collection today cannot yet be confirmed
- Doctor must review the request first
- question: preference for a phone call?
- Call when availability of a revised certificate is known
Easy to miss: The call will confirm whether a revised certificate is available, not promise that one will be issued.
Sí, llámenme al celular que tienen registrado. Me preocupa que mi jefe reciba información médica que no necesita. ¿Se lo mandarían directamente a él?
Model answer and marking points
Yes, please call me on the mobile number you have on file. I'm worried my boss might receive medical information he doesn't need. Would you send it directly to him?
What an examiner checks here:
- Call requested
- Use mobile number already on file
- Concern about boss receiving unnecessary medical information
- question: would it be sent directly to her boss?
Easy to miss: The question about sending it to her boss is a privacy concern, not an instruction to send it.
We can contact you using the mobile number on your record. You can collect the copy yourself, so we will not send anything directly to your employer.
Model answer and marking points
Podemos comunicarnos con usted al número de celular que figura en su historial. Puede recoger la copia personalmente, así que no le enviaremos nada directamente a su empleador.
What an examiner checks here:
- Contact using mobile number on patient record
- Patient can collect the copy herself
- Nothing will be sent directly to her employer
Easy to miss: Keep the clear commitment that nothing will be sent directly to the employer.
Gracias, me quedo más tranquila. ¿Tengo que dejarles el certificado original para que el doctor compare las fechas?
Model answer and marking points
Thank you, I feel more reassured. Do I need to leave the original certificate with you so the doctor can compare the dates?
What an examiner checks here:
- Patient feels reassured
- question: must the original certificate be left with reception?
- Purpose is for doctor to compare dates
Easy to miss: She asks whether she must leave the original; she has not agreed to leave it.
Please keep your original for now. I have noted the two dates and your request for one copy, subject to the doctor's review.
Model answer and marking points
Por ahora, conserve el original. He anotado las dos fechas y su solicitud de una copia, sujeta a la revisión del médico.
What an examiner checks here:
- Keep the original for now
- Both dates have been noted
- Request is for one copy
- Request subject to doctor's review
Easy to miss: Do not omit that the request remains subject to the doctor's review.
De acuerdo, me lo llevo. Quedo pendiente de su llamada y le avisaré a mi jefe de que el doctor tiene que revisar la fecha.
Model answer and marking points
All right, I'll take it with me. I'll wait for your call and let my boss know that the doctor needs to review the date.
What an examiner checks here:
- Patient takes the original with her
- Will wait for the call
- Will tell her boss
- Doctor needs to review the date
Easy to miss: She will tell her boss that the date needs review, not that it has already been corrected.
Practise it
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Same topic · Health
Spanish CCL: practice test, vocabulary, test dates
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Continue with the NAATI CCL Spanish practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages