Requesting a Review of a Withdrawn Claim
Complaints officer (speaking English) and Claimant (speaking Arabic) talk through “Requesting a Review of a Withdrawn Claim”. You interpret both ways — English into Arabic, and Arabic into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Before we discuss your complaint here in Rockdale, please confirm your claim reference and explain why you believe the claim should still be open.
رقم المطالبة هو 32765. أنا اتصلت بس لأسأل عن الأوراق المطلوبة، وبعدها تفاجأت إن المطالبة تسجلت على إنها مسحوبة، مع إني ما طلبت سحبها.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →Our record shows a call on 9 October at 3:15 pm. What did you ask during that conversation, and what did you understand would happen?
صحيح، اتصلت يوم تسعة أكتوبر الساعة ثلاثة وربع بعد الظهر. سألت إذا كانت الأوراق الموجودة كافية، وفهمت إنهم رح يراجعوا الملف ويخبروني إذا في شي ناقص.
The closure email dated 10 October describes your claim as withdrawn. We need to compare that message with the call recording and your existing claim documents.
وصلتني رسالة الإغلاق يوم عشرة أكتوبر. أنا متأكد إني ما وافقت على سحب المطالبة. ممكن تراجعي التسجيل كامل، خصوصا الجزء اللي سألت فيه عن الأوراق؟
Yes, we will check the entire recording. I will register your complaint; the review will consider the policy wording, existing claim documents and available evidence.
نعم، سجلي الشكوى من فضلك. أنا مستعد أقدم نسخة من الرسالة، ومحتاج توضيح مكتوب عن سبب تسجيل المطالبة كمسحوبة، لأن هذا ما كان طلبي.
Please send the closure email through our secure customer portal, and keep the original. If you have notes from the call, include those as well.
عندي ملاحظات كتبتها بعد المكالمة، ورح أرفعها مع الرسالة. ممكن تعطيني رقم الشكوى وترسلي لي تأكيد مكتوب إن طلب المراجعة تسجل؟
Your complaint confirmation will include its reference number. We will explain the review outcome in writing; registering this complaint does not mean your claim is approved.
تمام، أنا فاهم إن الموافقة على التعويض مش مضمونة. المهم عندي تراجعوا تسجيل المطالبة كمسحوبة، وأعرف من الرد المكتوب ليش سكروا الملف.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Reference numberالأفضل قول 'الرقم المرجعي' كما هو، فهو مصطلح مفهوم ومستخدم في العربية الرسمية.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Arabic dialogues
Same topic · Insurance
Arabic CCL: practice test, vocabulary, test dates
How the test works
Continue with the NAATI CCL Arabic practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Arabic dialogues · All languages