Practice dialogues › Arabic › Insurance
Storm Damage Home Insurance Claim
Claims Officer (speaking English) and 客户 (speaking Arabic) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Arabic, and Arabic into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling about your storm damage claim in Ballarat — could you describe exactly what happened to the roof and when the storm actually hit?
حدثت عاصفة قوية يوم الخميس الماضي، سقطت شجرة كبيرة على السطح وكسرت عدة قرميدات، والماء بدأ يتسرب إلى غرفة النوم.
An assessor from Allianz will need to inspect the roof and attic space carefully before we can confirm the total payout amount for repairs.
قبل أن نكمل، أريد أن أعرف: مبلغ التحمّل وهو ألف ومئتا دولار، هل يجب أن أدفعه مقدّمًا أم يُخصم من مبلغ التعويض لاحقًا؟
The $1,200 excess isn't paid upfront by you directly — it will simply be deducted from your final payout once the claim is approved.
حسنًا، فهمت الآن. متى بالضبط سيأتي المُقيّم؟ فالسقف مكشوف والطقس ممطر هذه الأيام.
An assessor can usually visit within five business days — I'll call you to confirm the exact date and time once it's booked.
إذا وضعنا غطاءً بلاستيكيًا مؤقتًا لحماية السقف من المطر، هل ستردّون لنا تكلفته لاحقًا؟
Please keep all your receipts for any temporary repairs; you'll only be reimbursed if Allianz approves those repairs beforehand, not afterwards.
تمام، سنحتفظ بجميع الإيصالات. ما هي بالضبط الأوراق التي أحتاجها لإثبات ملكية المنزل؟
You'll need proof of ownership, such as your recent council rates notice, along with clear photos of the damage before lodging further evidence.
شكرًا جزيلاً على التوضيح، سأجهّز جميع الأوراق المطلوبة وأنتظر اتصالكم لتحديد موعد المُقيّم.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excessيُشرح بعبارة "مبلغ التحمل الذي يدفعه المؤمَّن له مقدمًا" لعدم وجود مصطلح واحد شائع دقيق.
- council ratesيقال 'رسوم البلدية' أو 'ضريبة البلدية' لتوضيح أنها مستحقة لأصحاب العقارات لا للمستأجرين.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Arabic dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Arabic dialogues · All languages