NAATI Refund and Cancellation Policy for the CCL Test

Updated 6 November 2026 · Facts checked against NAATI pages on 6 November 2026.

Source check: NAATI Terms and Conditions and How to request a refund, checked on 6 November 2026. This is an independent guide by naaticcl.com, not NAATI. We cannot change or refund a NAATI booking, and we do not need your myNAATI password.

What each choice costs on the $814 fee

The $814 is NAATI's 2026–27 CCL fee, valid from 1 July 2026 until 30 June 2027. The dollar amounts are our arithmetic on that fee; NAATI publishes the percentage.

NAATI's example, with dates

NAATI uses a test at 9am on 10 July 2026 to show the lines:

• Until 8:59am on 2 July 2026: you can reschedule at no cost.
• From then until 8am on 10 July 2026: you cannot reschedule, but cancelling still gets you 75%.
• After 9am on 10 July 2026: no refund.

The line is drawn at the minute, in Sydney/Canberra time. If you live in another time zone, work out your own deadline before you rely on it. NAATI says all its test times are in AET and that you should check how your time zone aligns with the time listed.

How to reschedule your CCL test

NAATI says candidates are responsible for rescheduling their own test through their myNAATI account. NAATI staff cannot book a test date for you. The mechanics are two moves: reject your test session, then select another test date.

1. Open myNAATI and select the Manage My Tests icon.
2. Select Manage next to the test.
3. Select the Change or Reject Test Date button.
4. Select Reject This Test Session and follow the prompt.
5. Select another available date.

Look before you reject. NAATI's Find a Test Date search refreshes daily and only shows dates with available seats, and availability may change after the results are displayed. Our NAATI CCL test dates page shows the next session with seats by language, checked every 2 hours, but myNAATI is the only place that can confirm a seat.

How to request a NAATI refund

NAATI publishes six steps on its refunds page:

1. Select the Manage My Tests icon.
2. Select Manage next to the test to be rejected.
3. Select the Change or Reject Test Date button.
4. Select Reject This Test Session and follow the prompt to select Reject.
5. Go back to the Manage My Tests menu. You will now see a Request Refund button.
6. Select Request Refund and complete the details.

The refund goes back to the original payment method. If you paid by direct deposit, you enter your bank details at step 6. NAATI shows a pop-up to confirm the request has been submitted, and says the 75% refund is processed within 14 days in most cases. If you are unsure whether you are eligible, NAATI asks you to contact info@naati.com.au.

If you are sick or something comes up

NAATI's FAQ answers "I got sick and want to change my test date" by pointing to the Terms and Conditions. Those terms set out no separate illness rule for rescheduling a CCL test, so the same two deadlines apply: reschedule up to 8 days before, cancel at least 1 hour before.

Two other lines in the terms are worth knowing:

• It is the candidate's responsibility to promptly notify NAATI if illness may affect their test day. NAATI's general address is info@naati.com.au.
• Candidates with an impairment, temporary illness or special circumstance which may affect their performance may apply for reasonable test adjustments. That is an adjustment to how you sit the test, not a refund, and a request made within 5 weeks of the test may mean the test has to be rescheduled.

Changing your language

NAATI lets you change your test language at no cost if the test date is 8 days or more away. Inside 8 days, the change counts as a cancellation: you are eligible for the 75% refund, and you are invoiced for a new test fee in the new language. Language requests go to info@naati.com.au.

Late, absent or the wrong equipment

These are the ways people lose the whole fee.

• Late. The test supervisor decides whether a late candidate can be admitted. If testing of other candidates has started, a late candidate will not be tested, and there is no refund.
• Absent. NAATI's candidate instructions say that if you miss your test date or time, you will not be eligible for a refund or a reschedule.
• Equipment. Candidates are responsible for making sure their devices and equipment meet the system requirements. NAATI staff cannot provide technical support for your devices, and a test that cannot be completed for this reason may be cancelled with no refund. The online test setup guide and the test day checklist go through what to check.
• Rules. Candidates can be disqualified from the test without a refund of the test fee. The rules guide covers repeats, notes and what you cannot do during the test.

If NAATI changes your test

NAATI says tests can occasionally be rescheduled or cancelled at short notice, and lists technical problems with the test system and staff illness among the reasons. If it has to reschedule your test, you get the choice of a new test date or the opportunity for a refund.

If something goes wrong during your test, report it within 24 hours. NAATI says issues reported after that will not be taken into consideration. The CCL candidate instructions give onlinetesting@naati.com.au for this, and the Terms and Conditions give info@naati.com.au with your customer number in the subject line. NAATI says its investigation may take up to two weeks.

"To be scheduled" and the refund button

Some candidates see "to be scheduled" on the Manage My Tests screen, with applying for a refund as the only option. NAATI's FAQ says this message means there are no test spots available right now, asks you to be patient, and advises checking myNAATI regularly. So that screen does not mean your booking has failed. Our booking guide explains how applying, booking and paying fit together.

Other NAATI refunds people ask about

• Review fee. A CCL review costs $187. NAATI's FAQ says a review fee is refunded if the review results in a pass, but that line sits in its section on certification tests and the CCL section does not repeat it, so ask info@naati.com.au before you count on it. The terms also note that a review can lower a result.
• Paid practice test. Where there are no unseen practice materials available, NAATI says candidates can choose a full refund or take a previously seen practice test again.
• Payment method. You cannot change the payment method on a submitted application. NAATI says to email info@naati.com.au: the application is cancelled and you submit a new one.

The fees guide lists the full set of costs.

Keep the date, move it or cancel it?

The arithmetic is simple once you see the three prices.

• More than 8 days out and not ready: rescheduling costs nothing, so move the date, provided a later session has seats.
• Inside 8 days and not ready: cancelling costs $203.50 and you pay the fee again when you rebook. Sitting and failing costs the full $814 to sit again, unless a review changes the result.
• Ready enough to pass: keep the date. The pass mark is 63 out of 90, with at least 29 in each dialogue.

If you cannot tell which of these you are, get evidence before you decide. Interpret one full dialogue on the NAATI CCL practice test and look at what you kept and what you lost. Your first two full dialogues are AI-marked free; you see the score after a free email sign-in. The score is our model's estimate, not a NAATI result. Practice dialogues cover the languages on our list, and the Australian terms list covers the vocabulary that costs marks.

Frequently asked questions

What is the NAATI cancellation policy for the CCL test?

Rescheduling is allowed up to 8 days before the test at no cost. If you cancel at least 1 hour before the scheduled start time you are eligible for a refund of 75% of your test fee, processed within 14 days in most cases. There is no refund for non-attendance or for cancellations after the scheduled start time.

How much do I get back if I cancel my NAATI CCL test?

75% of the fee. On the $814 CCL fee for 2026–27 that is $610.50 back and $203.50 lost. NAATI says the refund goes back to the original payment method.

Can I reschedule my NAATI CCL exam?

Yes, up to 8 days before the test, at no cost. NAATI's example: for a test at 9am on 10 July 2026, you can reschedule up until 8:59am on 2 July 2026. You do it yourself in myNAATI by rejecting your test session and selecting another date. Inside 8 days you cannot reschedule.

How do I ask NAATI for a refund?

In myNAATI, open Manage My Tests, select Manage next to the test, select Change or Reject Test Date, then Reject This Test Session. Go back to Manage My Tests, select Request Refund and complete the details.

I am sick. Can I change my NAATI CCL test date?

NAATI's FAQ sends this question to its Terms and Conditions, which list no separate illness rule for rescheduling. More than 8 days out you can reschedule at no cost. Inside 8 days the published option is cancelling at least 1 hour before the start. NAATI says it is your responsibility to promptly notify it if illness may affect your test day.

What happens if I miss my NAATI CCL test?

You lose the fee. NAATI's candidate instructions say that if you miss your test date or time you will not be eligible for a refund or a reschedule. All NAATI test times are in Sydney/Canberra time, so check how yours lines up if you live elsewhere.

What if NAATI cancels or reschedules my test?

NAATI says that if it has to reschedule your test, you will be given the choice of a new test date or the opportunity for a refund. Reasons it lists include technical problems with the test system and staff illness.

Sources

• NAATI, Terms and Conditions
• NAATI, How to request a refund
• NAATI, Credentialed Community Language (CCL) Test
• NAATI, CCL Test Candidate Instructions
• NAATI, Frequently asked questions
• NAATI, Fees 2026–2027
• NAATI, Find a Test Date

Facts checked against NAATI pages on 6 November 2026.

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naaticcl.com is an independent practice site and is not affiliated with or endorsed by NAATI. The AI score is this site's estimate, not a NAATI result.