Practice dialogues › Mandarin › Insurance
Car Insurance Claim
理赔员 (speaking English) and 车主 (speaking Mandarin) talk through “Car Insurance Claim”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thank you for calling claims. I am sorry to hear about your accident. First, was anyone injured, and is your car safe to drive?
没有人受伤，谢谢关心。车还能开，但是右边车门凹进去了，后视镜也撞掉了。
Glad everyone is safe. Can you tell me when and where it happened, and whether you exchanged details with the other driver?
昨天晚上七点左右，在超市停车场。对方承认是他倒车没看到，我们互相拍了驾照和车牌。
That helps a lot. Since the other driver admitted fault, you may not need to pay your excess, once their insurer confirms liability.
那要等多久才能确认？我上班每天都要用车，可以先去修吗？
You can book the repair now at one of our approved repairers. If you need a hire car meanwhile, your policy covers part of the cost.
代步车太重要了。修车大概要几天？修理厂会直接跟你们结算吗？
Door and mirror repairs usually take three to five days, and yes, the repairer bills us directly, so you pay nothing upfront.
那我就放心了。我需要提供事故照片吗？我当时拍了现场和车损的照片。
Yes please, upload them in the app with your claim number. I will text you the number and the nearest repairer now.
收到后我马上上传。谢谢你，办得这么快。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excess说“自付额”或“免赔额”。
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Mandarin dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages