Practice dialogues › Portuguese › Consumer Affairs
Faulty Phone Refund Dispute in Adelaide
Consumer Affairs Advisor (speaking English) and Cliente (speaking Portuguese) talk through “Faulty Phone Refund Dispute in Adelaide”. You interpret both ways — English into Portuguese, and Portuguese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Could you walk me through exactly what happened this morning when you tried to return the faulty phone to the store staff?
Comprei um telemóvel Samsung há três semanas na loja JB Hi-Fi, em Adelaide. A tela trava constantemente, mas o gerente só ofereceu conserto, não reembolso.
Under Australian Consumer Law, if a fault is considered major, you're entitled to choose a full refund or replacement, not merely a repair.
Mas ele disse que teriam de enviar o aparelho para conserto, e isso pode demorar até um mês. Isso é justo?
That's not necessarily reasonable under consumer law. I'd suggest contacting Consumer and Business Services SA for free, independent advice before agreeing to any repair.
Como entro em contacto com eles? Preciso levar algum documento específico?
Bring your original receipt, the exact purchase date, and written notes of everything the manager told you when you call CBS SA tomorrow.
Vou ligar amanhã de manhã. Estou preocupada em ter de pagar mais se decidirem trocar o telemóvel por outro modelo.
If CBS SA can't resolve this informally within a few weeks, you can lodge a formal claim with SACAT, the state's consumer tribunal.
Quanto custa abrir um processo no SACAT? Não tenho muito dinheiro sobrando neste momento.
There's usually a small filing fee, but it's often waived for concession card holders, and you generally won't need a lawyer to attend.
Obrigada pela ajuda. Vou ligar para o CBS SA amanhã e guardar todos os documentos, como o recibo e as mensagens.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer LawManter em inglês: Australian Consumer Law, ou dizer 'a lei australiana de proteção ao consumidor'.
- Concession cardDiga 'cartão de concessão' ou 'cartão de desconto do Centrelink', explicando que dá direito a descontos.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Portuguese dialogues · All languages