Missing Referral Pages and an Advice Appointment
Legal intake worker (speaking English) and Prospective client (speaking Punjabi) talk through “Missing Referral Pages and an Advice Appointment”. You interpret both ways — English into Punjabi, and Punjabi into English — one segment at a time, exactly as in the CCL test.
English → ਪੰਜਾਬੀ
Your turn: interpret it aloud in the other language.
Start this dialogue free →NAATI CCL Punjabi practice test on naaticcl.com: 404 dialogues and 200 two-dialogue mock tests; transcripts free to read, 400 with model answers, plus a free PDF. First two dialogues AI-marked free (no card; email sign-in for the score, out of 45 per dialogue or 90 for a full mock), then A$9 per full mock or from A$19 / 7 days. Updated 6 Nov 2026. Run by PTE Study Pty Ltd (Australia), independent of NAATI. All NAATI CCL Punjabi practice material · NAATI CCL Punjabi mock test online (200 sets) · ਪੰਜਾਬੀ ਵਿੱਚ ਪੜ੍ਹੋ · Practice websites compared
Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Every Punjabi line is in Gurmukhi with a Roman transliteration under it, for candidates who read Shahmukhi or Roman Punjabi rather than Gurmukhi. English loanwords are written in English.
Before we book an appointment, could you tell me who referred you to our refugee legal service in Campsie and when the referral was sent?
Model answer and marking points
ਅਪੌਇੰਟਮੈਂਟ ਬੁੱਕ ਕਰਨ ਤੋਂ ਪਹਿਲਾਂ, ਕੀ ਤੁਸੀਂ ਮੈਨੂੰ ਦੱਸ ਸਕਦੇ ਹੋ ਕਿ ਕੈਂਪਸੀ ਵਿੱਚ ਸਾਡੀ ਸ਼ਰਨਾਰਥੀ ਕਾਨੂੰਨੀ ਸੇਵਾ ਕੋਲ ਤੁਹਾਨੂੰ ਕਿਸ ਨੇ ਭੇਜਿਆ ਸੀ, ਅਤੇ ਰੈਫ਼ਰਲ ਕਦੋਂ ਭੇਜਿਆ ਗਿਆ ਸੀ?
Appointment book karan ton pahilaan, ki tuseen mainoon dass sakde ho ki Campsie vich saadi sharnaarthi kaanoonni seva kol tuhaanoon kis ne bhejiya si, ate referral kadon bhejiya giya si?
What an examiner checks here:
- question: who referred you
- question: when the referral was sent
- refugee legal service in Campsie
- before booking an appointment
Easy to miss: Two questions (who and when) must both be kept as questions, not merged or turned into a statement.
ਮੇਰੀ ਸੈਟਲਮੈਂਟ ਵਰਕਰ ਨੇ ਸੱਤ ਅਕਤੂਬਰ ਨੂੰ ਰੈਫ਼ਰਲ ਭੇਜਿਆ ਸੀ। ਮੈਂ ਆਪਣੇ ਵੀਜ਼ੇ ਵਾਲੀ ਚਿੱਠੀ ਬਾਰੇ ਸਲਾਹ ਲੈਣ ਆਈ ਹਾਂ।
Meri settlement worker ne satt October noon referral bhejiya si. Main aapne veeze vaali chitthi baare salaah lain aai haan.
Model answer and marking points
My settlement worker sent the referral on the seventh of October. I've come to get advice about my visa letter.
What an examiner checks here:
- settlement worker sent the referral
- date: 7 October
- I (female speaker) have come for advice
- advice is about the visa letter
Easy to miss: Giving the date correctly as 7 October, and keeping that the worker, not she herself, sent the referral.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →I've located that referral, but four pages appear to be missing. Did your settlement worker attach the complete visa letter you received?
Model answer and marking points
ਮੈਨੂੰ ਉਹ ਰੈਫ਼ਰਲ ਮਿਲ ਗਿਆ ਹੈ, ਪਰ ਲੱਗਦਾ ਹੈ ਕਿ ਚਾਰ ਸਫ਼ੇ ਗੁੰਮ ਹਨ। ਕੀ ਤੁਹਾਡੀ ਸੈਟਲਮੈਂਟ ਵਰਕਰ ਨੇ ਤੁਹਾਨੂੰ ਮਿਲੀ ਵੀਜ਼ੇ ਵਾਲੀ ਪੂਰੀ ਚਿੱਠੀ ਨਾਲ ਲਾਈ ਸੀ?
Mainoon uh referral mil giya hai, par laggda hai ki chaar safe gumm han. Ki tuhaadi settlement worker ne tuhaanoon mili veeze vaali poori chitthi naal laai si?
What an examiner checks here:
- referral has been found
- four pages appear to be missing
- question: did the settlement worker attach the complete visa letter
- letter is the one the client received
Easy to miss: 'Appear to be missing' is a hedge, and the final sentence is a question, not a statement.
ਮੈਂ ਉਨ੍ਹਾਂ ਨੂੰ ਪੂਰੀ ਚਿੱਠੀ ਦਿੱਤੀ ਸੀ, ਪਰ ਮੈਨੂੰ ਨਹੀਂ ਪਤਾ ਕਿ ਸਾਰੇ ਸਫ਼ੇ ਸਕੈਨ ਹੋਏ ਸਨ ਜਾਂ ਨਹੀਂ। ਮੇਰੇ ਫ਼ੋਨ ਵਿੱਚ ਹਰ ਸਫ਼ੇ ਦੀ ਫ਼ੋਟੋ ਹੈ।
Main unhaan noon poori chitthi ditti si, par mainoon naheen pata ki saare safe scan hoe san jaan naheen. Mere fon vich har safe di photo hai.
Model answer and marking points
I gave them the whole letter, but I don't know whether all the pages were scanned or not. I have a photo of every page on my phone.
What an examiner checks here:
- I gave the worker the complete letter
- I don't know if all pages were scanned
- photo of every page
- photos are on my phone
Easy to miss: Keep the uncertainty: she does not know whether all pages were scanned, rather than saying they weren't.
We can compare those photos with the referral to identify the missing pages. Please keep the original letter, including any envelope, for the lawyer to review.
Model answer and marking points
ਅਸੀਂ ਉਨ੍ਹਾਂ ਫ਼ੋਟੋਆਂ ਦੀ ਰੈਫ਼ਰਲ ਨਾਲ ਤੁਲਨਾ ਕਰ ਸਕਦੇ ਹਾਂ ਤਾਂ ਜੋ ਪਤਾ ਲੱਗ ਸਕੇ ਕਿ ਕਿਹੜੇ ਸਫ਼ੇ ਗੁੰਮ ਹਨ। ਕਿਰਪਾ ਕਰਕੇ ਅਸਲ ਚਿੱਠੀ, ਲਿਫ਼ਾਫ਼ੇ ਸਮੇਤ ਜੇ ਕੋਈ ਹੋਵੇ, ਵਕੀਲ ਦੇ ਵੇਖਣ ਲਈ ਸੰਭਾਲ ਕੇ ਰੱਖੋ।
Aseen unhaan fotoaan di referral naal tulna kar sakde haan taan jo pata lagg sake ki kihre safe gumm han. Kirpa karke asal chitthi, lifaafe samet je koi hove, vakeel de vekhan lai sambhaal ke rakkho.
What an examiner checks here:
- compare the photos with the referral
- to identify the missing pages
- keep the original letter
- including any envelope
- for the lawyer to review
Easy to miss: 'Keep' the original (not hand it over now) and include any envelope.
ਠੀਕ ਹੈ, ਮੈਂ ਫ਼ੋਟੋਆਂ ਦਿਖਾ ਸਕਦੀ ਹਾਂ। ਲਿਫ਼ਾਫ਼ਾ ਵੀ ਸੰਭਾਲਿਆ ਹੋਇਆ ਹੈ। ਕੀ ਮੈਂ ਬਾਕੀ ਚਾਰ ਸਫ਼ੇ ਇੱਥੇ ਦੇ ਸਕਦੀ ਹਾਂ, ਜਾਂ ਵਰਕਰ ਤੋਂ ਭਿਜਵਾਉਣੇ ਪੈਣਗੇ?
Theek hai, main fotoaan dikha sakdi haan. Lifaafa vi sambhaaliya hoiya hai. Ki main baaki chaar safe itthe de sakdi haan, jaan worker ton bhijvaaune painge?
Model answer and marking points
Okay, I can show you the photos. I've kept the envelope too. Can I give the other four pages here, or will they have to be sent by the worker?
What an examiner checks here:
- I can show the photos
- envelope has been kept
- question: can I give the remaining four pages here
- or must the worker send them
Easy to miss: The last sentence is a question with two alternatives, and the number is four.
You can provide the pages here. An advice appointment is available on 12 November at 2:30 pm. Would you like an interpreter, and which language?
Model answer and marking points
ਤੁਸੀਂ ਸਫ਼ੇ ਇੱਥੇ ਦੇ ਸਕਦੇ ਹੋ। ਬਾਰਾਂ ਨਵੰਬਰ ਨੂੰ ਦੁਪਹਿਰ ਢਾਈ ਵਜੇ ਸਲਾਹ ਲਈ ਅਪੌਇੰਟਮੈਂਟ ਮਿਲ ਸਕਦੀ ਹੈ। ਕੀ ਤੁਹਾਨੂੰ ਇੰਟਰਪ੍ਰੈਟਰ ਚਾਹੀਦਾ ਹੈ, ਅਤੇ ਕਿਹੜੀ ਭਾਸ਼ਾ ਵਿੱਚ?
Tuseen safe itthe de sakde ho. Baaraan November noon dupahir dhaai vaje salaah lai appointment mil sakdi hai. Ki tuhaanoon interpreter chaaheeda hai, ate kihri bhaasha vich?
What an examiner checks here:
- you can provide the pages here
- advice appointment available
- 12 November at 2:30 pm
- question: do you want an interpreter
- question: which language
Easy to miss: Date and time (12 November, 2:30 pm) and the two-part interpreter question.
ਬਾਰਾਂ ਨਵੰਬਰ ਨੂੰ ਦੁਪਹਿਰ ਢਾਈ ਵਜੇ ਮੈਂ ਆ ਸਕਦੀ ਹਾਂ। ਪੰਜਾਬੀ ਇੰਟਰਪ੍ਰੈਟਰ ਵੀ ਚਾਹੀਦਾ ਹੈ। ਕੀ ਵਕੀਲ ਮੈਨੂੰ ਦੱਸ ਸਕਣਗੇ ਕਿ ਇਸ ਚਿੱਠੀ ਦਾ ਮੇਰੇ ਲਈ ਕੀ ਮਤਲਬ ਹੈ?
Baaraan November noon dupahir dhaai vaje main aa sakdi haan. Punjabi interpreter vi chaaheeda hai. Ki vakeel mainoon dass sakange ki is chitthi da mere lai ki matlab hai?
Model answer and marking points
I can come on the twelfth of November at half past two in the afternoon. I need a Punjabi interpreter as well. Will the lawyer be able to tell me what this letter means for me?
What an examiner checks here:
- can attend 12 November
- 2:30 pm
- needs a Punjabi interpreter
- question: will the lawyer be able to tell me what the letter means for me
Easy to miss: 'Dhaai vaje' is 2:30, not 2:00 or 3:00, and the last sentence is a question.
The immigration lawyer can explain the letter and advise you after reviewing your documents. I handle bookings, so I can't predict what advice he will give.
Model answer and marking points
ਇਮੀਗ੍ਰੇਸ਼ਨ ਵਕੀਲ ਤੁਹਾਡੇ ਦਸਤਾਵੇਜ਼ ਵੇਖਣ ਤੋਂ ਬਾਅਦ ਚਿੱਠੀ ਸਮਝਾ ਸਕਦੇ ਹਨ ਅਤੇ ਤੁਹਾਨੂੰ ਸਲਾਹ ਦੇ ਸਕਦੇ ਹਨ। ਮੈਂ ਬੁਕਿੰਗਾਂ ਸੰਭਾਲਦਾ/ਸੰਭਾਲਦੀ ਹਾਂ, ਇਸ ਲਈ ਮੈਂ ਇਹ ਨਹੀਂ ਦੱਸ ਸਕਦਾ/ਸਕਦੀ ਕਿ ਉਹ ਕੀ ਸਲਾਹ ਦੇਣਗੇ।
Immigration vakeel tuhaade dastaavez vekhan ton baad chitthi samjha sakde han ate tuhaanoon salaah de sakde han. Main bookings sambhaalda/sambhaaldi haan, is lai main ih naheen dass sakda/sakdi ki uh ki salaah denge.
What an examiner checks here:
- immigration lawyer can explain the letter
- and advise after reviewing documents
- I handle bookings
- I can't predict the advice
- the lawyer is male (he)
Easy to miss: The speaker cannot predict the advice; do not turn this into a promise or a guess about the outcome.
ਸਮਝ ਗਈ। ਮੈਂ ਪਹਿਲਾਂ ਸਲਾਹ ਲੈਣਾ ਚਾਹੁੰਦੀ ਹਾਂ, ਫਿਰ ਅਗਲਾ ਕਦਮ ਚੁੱਕਾਂਗੀ। ਜੇ ਚਿੱਠੀ ਵਿੱਚ ਜਵਾਬ ਦੇਣ ਦੀ ਕੋਈ ਆਖ਼ਰੀ ਤਾਰੀਖ਼ ਹੋਵੇ, ਤਾਂ ਕੀ ਤੁਹਾਨੂੰ ਹੁਣੇ ਦੱਸ ਦੇਵਾਂ?
Samajh gai. Main pahilaan salaah laina chaahundi haan, phir agla kadam chukkaangi. Je chitthi vich javaab den di koi aakhri taareekh hove, taan ki tuhaanoon hune dass devaan?
Model answer and marking points
I understand. I want to get advice first, then I'll take the next step. If the letter has a final date for responding, should I tell you now?
What an examiner checks here:
- I understand
- get advice first
- then take the next step
- question: if the letter has a deadline to respond, should I tell you now
Easy to miss: The last sentence is a conditional question (should I tell you now), not a statement that there is a deadline.
Your appointment is booked for 12 November at 2:30 pm, with a Punjabi interpreter requested. Please show me any deadline so I can flag it for review.
Model answer and marking points
ਤੁਹਾਡੀ ਅਪੌਇੰਟਮੈਂਟ ਬਾਰਾਂ ਨਵੰਬਰ ਨੂੰ ਦੁਪਹਿਰ ਢਾਈ ਵਜੇ ਬੁੱਕ ਹੋ ਗਈ ਹੈ, ਅਤੇ ਪੰਜਾਬੀ ਇੰਟਰਪ੍ਰੈਟਰ ਲਈ ਬੇਨਤੀ ਕੀਤੀ ਗਈ ਹੈ। ਕਿਰਪਾ ਕਰਕੇ ਮੈਨੂੰ ਕੋਈ ਵੀ ਆਖ਼ਰੀ ਤਾਰੀਖ਼ ਵਿਖਾਓ ਤਾਂ ਜੋ ਮੈਂ ਉਸ ਨੂੰ ਸਮੀਖਿਆ ਲਈ ਚਿੰਨ੍ਹਿਤ ਕਰ ਦੇਵਾਂ।
Tuhaadi appointment baaraan November noon dupahir dhaai vaje book ho gai hai, ate Punjabi interpreter lai benti keeti gai hai. Kirpa karke mainoon koi vi aakhri taareekh vikhaao taan jo main us noon sameekhiya lai chinnhit kar devaan.
What an examiner checks here:
- appointment booked
- 12 November at 2:30 pm
- Punjabi interpreter requested (not confirmed)
- show me any deadline
- so I can flag it for review
Easy to miss: The interpreter has only been requested, not confirmed.
ਧੰਨਵਾਦ, ਮੈਂ ਬਾਰਾਂ ਨਵੰਬਰ ਨੂੰ ਦੁਪਹਿਰ ਢਾਈ ਵਜੇ ਆਵਾਂਗੀ। ਇਹ ਰਹੀ ਚਿੱਠੀ। ਮੈਨੂੰ ਪੱਕਾ ਨਹੀਂ ਕਿ ਇਸ ਵਿੱਚ ਲਿਖੀ ਤਾਰੀਖ਼ ਜਵਾਬ ਦੇਣ ਦੀ ਆਖ਼ਰੀ ਤਾਰੀਖ਼ ਹੈ ਜਾਂ ਨਹੀਂ। ਤੁਸੀਂ ਵੇਖ ਲਓ।
Dhannvaad, main baaraan November noon dupahir dhaai vaje aavaangi. Ih rahi chitthi. Mainoon pakka naheen ki is vich likhi taareekh javaab den di aakhri taareekh hai jaan naheen. Tuseen vekh lao.
Model answer and marking points
Thank you, I'll come on the twelfth of November at half past two in the afternoon. Here is the letter. I'm not sure whether the date written in it is the final date for responding or not. Please have a look.
What an examiner checks here:
- will come 12 November at 2:30 pm
- here is the letter
- not sure if the date in it is the response deadline
- asks the clerk to check it
Easy to miss: Keep her uncertainty: she doesn't know if the date is the deadline, rather than saying it is or isn't.
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