Rebooking a Driving Test After the Car Is Unavailable
Customer service officer (speaking English) and Adult learner driver (speaking Spanish) talk through “Rebooking a Driving Test After the Car Is Unavailable”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
English → Español
Your turn: interpret it aloud in the other language.
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Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Next, please. Welcome to Service NSW here in Chatswood. My name's Daniel, and I'll be looking after you today. What can I help you with?
Model answer and marking points
Siguiente, por favor. Bienvenida al Service NSW de Chatswood. Me llamo Daniel y hoy voy a atenderla. ¿En qué le puedo ayudar?
What an examiner checks here:
- Welcome to Service NSW in Chatswood
- Interpreter's speaker is Daniel (the service officer)
- He will look after her today
- question: what can I help you with?
Easy to miss: Keep 'Service NSW' and 'Chatswood' as proper names and render the closing as a question.
Buenos días, señor. Tengo reservado el examen de manejo para el cinco de noviembre, pero el auto que iba a usar está en el taller. ¿Puedo cambiar la reserva?
Model answer and marking points
Good morning, sir. I have a driving test booked for the fifth of November, but the car I was going to use is in the repair shop. Can I change the booking?
What an examiner checks here:
- Driving test booked for 5 November
- Car she was going to use is at the mechanic's/repair shop
- Greeting: good morning, sir
- question: can I change the booking?
Easy to miss: 'El taller' is a repair shop or garage, not a workshop in the training sense, and the final sentence is a question.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first two full dialogues are marked free.
Interpret it aloud now →Yes, we can look at changing it. Could I have your name, the booking reference, the test time, and when the car will be repaired?
Model answer and marking points
Sí, podemos ver si se puede cambiar. ¿Me puede dar su nombre, el número de referencia de la reserva, la hora del examen y la fecha en que van a terminar de reparar el auto?
What an examiner checks here:
- Yes, we can look at changing it
- question: her name
- question: booking reference
- question: test time
- question: when the car will be repaired
Easy to miss: Four separate items are requested, and it is easy to drop one, usually the repair date.
Me llamo Marta Ortega. La referencia es 53217. El examen es a las ocho y cuarenta y cinco de la mañana, y el mecánico dice que el auto estará listo el siete de noviembre.
Model answer and marking points
My name is Marta Ortega. The reference is 53217. The test is at a quarter to nine in the morning, and the mechanic says the car will be ready on the seventh of November.
What an examiner checks here:
- Name: Marta Ortega
- Reference 53217
- Test at 8:45 am
- Mechanic says car ready on 7 November
Easy to miss: 'Ocho y cuarenta y cinco' is 8:45, and the repair date is attributed to the mechanic, not guaranteed.
Thanks, Ms Ortega, I can see your booking. The car won't be ready until the seventh, so we'll need a later time. I can't promise a particular day, but let's check.
Model answer and marking points
Gracias, señora Ortega, veo su reserva. El auto no va a estar listo hasta el siete, así que vamos a necesitar un horario más tarde. No le puedo prometer un día en particular, pero vamos a revisar.
What an examiner checks here:
- Can see her booking (Ms Ortega)
- Car won't be ready until the seventh
- Need a later time
- Can't promise a particular day, but will check
Easy to miss: Keep the negatives: 'won't be ready until the seventh' and 'can't promise a particular day'.
Entiendo. Prefiero una mañana, porque trabajo por las tardes en un restaurante. Y la verdad, estoy un poco nerviosa, así que me gustaría tener un par de días para practicar con el auto.
Model answer and marking points
I understand. I'd prefer a morning, because I work afternoons at a restaurant. And honestly, I'm a bit nervous, so I'd like to have a couple of days to practise with the car.
What an examiner checks here:
- Prefers a morning
- Works in the afternoons at a restaurant
- A bit nervous
- Wants a couple of days to practise with the car
Easy to miss: 'Por las tardes' means in the afternoons (regular work), and 'un par de días' is a couple of days, not exactly two necessarily.
There's a morning time on the nineteenth of November at 9:15. If the car isn't ready by then, contact us beforehand and we'll review your options. Does that suit you?
Model answer and marking points
Hay un horario por la mañana el diecinueve de noviembre a las 9:15. Si el auto no está listo para entonces, comuníquese con nosotros antes y revisaremos sus opciones. ¿Le queda bien?
What an examiner checks here:
- Morning time on 19 November at 9:15
- If car isn't ready by then, contact us beforehand
- They will review her options
- question: does that suit you?
Easy to miss: The condition 'contact us beforehand' must come before the review of options, and the last sentence is a question.
Sí, me viene bien, señor. Estoy segura de que para entonces el auto ya va a estar listo. Si hay algún problema, los llamo antes. ¿Me puede dar la confirmación por escrito?
Model answer and marking points
Yes, that suits me, sir. I'm sure the car will be ready by then. If there's any problem, I'll call you beforehand. Can you give me the confirmation in writing?
What an examiner checks here:
- Yes, the time suits her
- Sure the car will be ready by then
- If any problem, she will call beforehand
- question: can she have written confirmation?
Easy to miss: 'Los llamo antes' is a promise to call before the test, and the last sentence is a question.
Certainly. I've moved booking 53217 to the nineteenth at 9:15 and I'm printing the confirmation now. Please check the details before you leave.
Model answer and marking points
Claro. Cambié la reserva 53217 al diecinueve a las 9:15 y estoy imprimiendo la confirmación ahora. Por favor, revise los datos antes de irse.
What an examiner checks here:
- Booking 53217 moved to the 19th
- Time 9:15
- Printing the confirmation now
- Check the details before leaving
Easy to miss: The booking number 53217 must be repeated exactly, and 'before you leave' is an instruction.
Todo está correcto, gracias. Una pregunta: si el auto está listo el siete, como dijo el mecánico, ¿hay algo antes del diecinueve? No quiero esperar tanto.
Model answer and marking points
Everything is correct, thank you. One question: if the car is ready on the seventh, as the mechanic said, is there anything before the nineteenth? I don't want to wait that long.
What an examiner checks here:
- Details are correct
- question: is there anything before the 19th?
- Car ready on the seventh per the mechanic
- Doesn't want to wait that long
Easy to miss: 'Como dijo el mecánico' is a conditional clause attributed to the mechanic, and the main part is a question.
Earlier times sometimes open up when other people cancel, but nothing is showing right now. Check your booking online, or call us, and we'll look again.
Model answer and marking points
A veces se liberan horarios más temprano cuando otras personas cancelan, pero ahora no aparece ninguno. Revise su reserva en línea o llámenos, y volveremos a mirar.
What an examiner checks here:
- Earlier times sometimes open up when others cancel
- Nothing showing right now
- Check booking online or call
- They will look again
Easy to miss: 'Sometimes' and 'right now' are different: earlier times are possible, but none are currently available.
Muchas gracias, señor. Voy a revisar en línea y los llamo si hace falta. Que tenga un buen día.
Model answer and marking points
Thank you very much, sir. I'll check online and call you if necessary. Have a good day.
What an examiner checks here:
- Thanks
- Will check online
- Will call if necessary
- Wishes him a good day
Easy to miss: 'Si hace falta' means 'if necessary', not a definite promise to call.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first two full dialogues are marked free.
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