Changing an Apprentice’s Workplace Contact
Apprenticeship adviser (speaking English) and Adult apprentice (speaking Spanish) talk through “Changing an Apprentice’s Workplace Contact”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
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Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Before we update your workplace contact, could you tell me when your training started and what happened to the supervisor listed in our records?
Model answer and marking points
Antes de actualizar sus datos de contacto en el lugar de trabajo, ¿podría decirme cuándo empezó su formación y qué pasó con el supervisor que figura en nuestros registros?
What an examiner checks here:
- Before updating the workplace contact
- question: when training started
- question: what happened to the supervisor listed in the records
Easy to miss: Keep both requests as questions and distinguish the workplace contact from the workplace itself.
Empecé mi formación el tres de agosto. Mi supervisor, el señor Valdés, dejó la empresa el viernes pasado y ya no puedo comunicarme con él.
Model answer and marking points
I started my training on 3 August. My supervisor, Mr Valdés, left the company last Friday, and I can no longer get in touch with him.
What an examiner checks here:
- Training started on 3 August
- Supervisor was Mr Valdés
- He left the company last Friday
- Can no longer contact him
Easy to miss: Do not change 3 August or omit that she can no longer contact him.
Thanks. Is another supervisor overseeing your work now, and has your employer confirmed who should receive training enquiries from our apprenticeship support office in Penrith?
Model answer and marking points
Gracias. ¿Hay otro supervisor que esté supervisando su trabajo ahora? ¿Y su empleador ha confirmado quién debe recibir las consultas sobre su formación que envíe nuestra oficina de apoyo a aprendices de Penrith?
What an examiner checks here:
- question: whether another supervisor is overseeing the work now
- question: whether the employer has confirmed the enquiry contact
- Contact would receive training enquiries from the apprenticeship support office
- Support office is in Penrith
Easy to miss: The enquiries come from the support office in Penrith and go to the workplace contact.
Ahora me supervisa Elena Rojas, pero recursos humanos todavía no ha confirmado si ella será la persona de contacto. Además, tengo dos páginas del registro de formación sin firmar.
Model answer and marking points
Elena Rojas is supervising me now, but human resources still hasn't confirmed whether she'll be the contact person. I also have two unsigned pages in my training logbook.
What an examiner checks here:
- Elena Rojas is the current supervisor
- Human resources has not yet confirmed whether Elena will be the contact
- Two training logbook pages are unsigned
Easy to miss: Elena is already supervising her, but her role as contact person remains unconfirmed.
We can record the proposed contact, but please ask your human resources team to confirm her details. Which entries in your logbook still need signatures?
Model answer and marking points
Podemos registrar a la persona de contacto propuesta, pero pídale a su equipo de recursos humanos que confirme sus datos. ¿Qué anotaciones de su registro de formación siguen pendientes de firma?
What an examiner checks here:
- Can record the proposed contact
- Human resources must be asked to confirm her details
- question: which logbook entries still need signatures
Easy to miss: Recording the proposed contact does not mean her details have already been confirmed.
Son las dos páginas con las tareas que hice antes de que se fuera el señor Valdés. Tengo una reunión con mi formadora el cinco de noviembre y estoy preocupada por los retrasos.
Model answer and marking points
It's the two pages with the tasks I did before Mr Valdés left. I have a meeting with my trainer on 5 November, and I'm worried about the delays.
What an examiner checks here:
- Two pages contain tasks completed before Mr Valdés left
- Meeting is with her trainer
- Meeting is on 5 November
- Worried about the delays
Easy to miss: The tasks were completed before Mr Valdés left, not afterwards.
Bring those pages to your meeting on 5 November and ask your trainer how to handle the missing signatures. Keep any supporting records together meanwhile.
Model answer and marking points
Lleve esas páginas a su reunión del 5 de noviembre y pregúntele a su formadora cómo proceder con las firmas que faltan. Mientras tanto, mantenga juntos todos los documentos de respaldo que tenga.
What an examiner checks here:
- Bring those pages to the meeting
- Meeting is on 5 November
- Ask the trainer how to handle the missing signatures
- Keep any supporting records together meanwhile
Easy to miss: She must ask the trainer how to handle the missing signatures; the trainer is not explicitly instructed to sign.
Sí, llevaré el registro y las fotos de las tareas. ¿Necesitan que confirme los datos de Elena antes de esa fecha?
Model answer and marking points
Yes, I'll bring the logbook and the photos of the tasks. Do you need me to confirm Elena's details before that date?
What an examiner checks here:
- Will bring the logbook
- Will bring photos of the tasks
- question: whether Elena's details must be confirmed before that date
Easy to miss: Keep the deadline query as a question, not a promise to confirm the details.
Yes, send the confirmed contact details to this office before the meeting on 5 November. Include your employer's name so we can identify your training record.
Model answer and marking points
Sí, envíe los datos de contacto confirmados a esta oficina antes de la reunión del 5 de noviembre. Incluya el nombre de su empleador para que podamos identificar su expediente de formación.
What an examiner checks here:
- Send confirmed contact details
- Send them to this office
- Deadline is before the meeting on 5 November
- Include the employer's name
- Employer's name enables identification of the training record
Easy to miss: The details must be confirmed and sent before the meeting, not simply brought to it.
De acuerdo, se lo pediré a recursos humanos hoy. Si tardan en responderme, ¿tengo que cambiar la fecha de la reunión o puedo ir aunque siga pendiente la confirmación?
Model answer and marking points
All right, I'll ask human resources for that today. If they take a while to get back to me, do I have to reschedule the meeting, or can I attend even if confirmation is still pending?
What an examiner checks here:
- Will ask human resources today
- Condition: human resources is slow to respond
- question: whether the meeting must be rescheduled
- question: whether attendance is allowed while confirmation remains pending
Easy to miss: Preserve both alternatives in the question and the condition of a delayed response.
If confirmation is delayed, let us know and still attend the meeting. We can discuss the missing signatures while the contact change is being arranged.
Model answer and marking points
Si la confirmación se retrasa, avísenos y asista de todos modos a la reunión. Podemos hablar de las firmas que faltan mientras se tramita el cambio de persona de contacto.
What an examiner checks here:
- Condition: confirmation is delayed
- Notify the office if delayed
- Still attend the meeting
- Missing signatures can be discussed
- Contact change can still be in progress
Easy to miss: Delayed confirmation does not mean the meeting should be postponed.
Perfecto, entonces mantengo la cita del cinco de noviembre. Llevaré todo lo que tengo y les avisaré si recursos humanos todavía no ha confirmado los datos. Me quedo más tranquila.
Model answer and marking points
Perfect, then I'll keep the appointment on 5 November. I'll bring everything I have and let you know if human resources still hasn't confirmed the details. I feel more reassured.
What an examiner checks here:
- Will keep the appointment on 5 November
- Will bring everything she has
- Will notify the office if human resources still has not confirmed the details
- Feels more reassured
Easy to miss: Notification is conditional on the details still being unconfirmed.
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