Submitting an Emergency Tarpaulin Invoice
Claims officer (speaking English) and Homeowner (speaking Spanish) talk through “Submitting an Emergency Tarpaulin Invoice”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Let's look at the emergency tarpaulin invoice for your Penrith property. Can you confirm when the storm damage occurred and give me your claim reference?
Model answer and marking points
Veamos la factura de la lona de emergencia para su propiedad en Penrith. ¿Puede confirmar cuándo ocurrieron los daños por la tormenta y darme el número de referencia de su reclamación?
What an examiner checks here:
- Emergency tarpaulin invoice
- Property in Penrith
- question: when the storm damage occurred
- question: claim reference
Easy to miss: Keep both requests as questions and distinguish the claim reference from the invoice number.
Sí, fue el cuatro de octubre. El número de mi reclamación es 58219. Pagué cuatrocientos sesenta dólares para que pusieran una lona sobre el tejado.
Model answer and marking points
Yes, it was on the fourth of October. My claim number is 58219. I paid four hundred and sixty dollars to have a tarpaulin put over the roof.
What an examiner checks here:
- Storm damage on 4 October
- Claim number 58219
- Paid $460
- Tarpaulin placed over the roof
Easy to miss: Preserve the date, claim number and amount exactly.
Thank you. Submitting the invoice does not guarantee reimbursement. We need to check your policy wording and assess how this work relates to the damage.
Model answer and marking points
Gracias. Presentar la factura no garantiza el reembolso. Tenemos que revisar las condiciones de su póliza y evaluar qué relación tiene este trabajo con los daños.
What an examiner checks here:
- Submitting the invoice does not guarantee reimbursement
- Policy wording must be checked
- Relationship between the work and the damage must be assessed
Easy to miss: Do not turn the possibility of reimbursement into a guarantee.
Entiendo. Estaba preocupada porque seguía entrando agua por el techo. Contraté a un profesional para cubrirlo enseguida. ¿Qué necesitan para revisar ese gasto?
Model answer and marking points
I understand. I was worried because water was still coming in through the roof. I hired a professional to cover it straight away. What do you need to review that expense?
What an examiner checks here:
- Worried about water still entering through the roof
- Hired a professional
- Roof covered immediately
- question: what is needed to review the expense
Easy to miss: Preserve that water was still coming in and that the work was arranged immediately.
Please provide the itemised invoice, proof of payment and any photographs you already have. Does the invoice describe the emergency work and identify your property?
Model answer and marking points
Por favor, presente la factura desglosada, el comprobante de pago y las fotografías que ya tenga. ¿La factura describe el trabajo de emergencia e identifica su propiedad?
What an examiner checks here:
- Provide an itemised invoice
- Provide proof of payment
- Provide any photographs already held
- question: whether the invoice describes the emergency work
- question: whether the invoice identifies the property
Easy to miss: The request is for existing photographs, not for new photographs to be taken.
Sí, aparece la dirección y dice que instalaron una lona de emergencia. También tengo el comprobante de pago, pero solo saqué fotos desde el suelo.
Model answer and marking points
Yes, it shows the address and says they installed an emergency tarpaulin. I also have proof of payment, but I only took photos from the ground.
What an examiner checks here:
- Invoice shows the address
- Invoice states an emergency tarpaulin was installed
- Has proof of payment
- Photos taken only from the ground
Easy to miss: Keep the limitation that the photographs were taken only from the ground.
Those photographs may help our assessment. Please avoid climbing onto the roof. You can upload the documents through the claims portal using your existing reference.
Model answer and marking points
Esas fotografías pueden ayudarnos con la evaluación. Por favor, evite subir al tejado. Puede subir los documentos a través del portal de reclamaciones utilizando el número de referencia que ya tiene.
What an examiner checks here:
- Photographs may help the assessment
- Avoid climbing onto the roof
- Upload documents through the claims portal
- Use the existing claim reference
Easy to miss: The photographs may help the assessment; their usefulness is not guaranteed.
Perfecto, puedo hacerlo desde casa. ¿Debo subir la factura dentro de la reclamación que ya tengo abierta o iniciar otra solo para ese gasto?
Model answer and marking points
Perfect, I can do that from home. Should I upload the invoice to my existing open claim, or start another one just for that expense?
What an examiner checks here:
- Can upload from home
- Has an existing open claim
- question: upload invoice to the existing claim or start another
- New claim would be solely for this expense
Easy to miss: Keep the choice between using the existing claim and opening a separate claim as a question.
Please add it to your existing claim, with a brief explanation of why the tarpaulin was needed. Keep the original invoice and your payment receipt.
Model answer and marking points
Por favor, añádala a su reclamación actual, junto con una breve explicación de por qué fue necesaria la lona. Conserve la factura original y el recibo de pago.
What an examiner checks here:
- Add invoice to the existing claim
- Include a brief explanation of why the tarpaulin was needed
- Keep the original invoice
- Keep the payment receipt
Easy to miss: The invoice must be added to the existing claim.
De acuerdo. Explicaré que la lona era para frenar la entrada de agua. Si falta algún detalle en la factura, ¿me avisarán para pedirlo al profesional?
Model answer and marking points
All right. I'll explain that the tarpaulin was to stop water getting in. If any details are missing from the invoice, will you let me know so I can ask the professional for them?
What an examiner checks here:
- Will explain the tarpaulin was to stop water entering
- Condition: details missing from the invoice
- question: whether they will notify the claimant
- Claimant would request missing details from the professional
Easy to miss: The claimant will ask the professional for missing details after being notified.
Yes, we will contact you if we need more information. Once we have reviewed the documents and policy wording, we will explain our decision about reimbursement.
Model answer and marking points
Sí, nos pondremos en contacto con usted si necesitamos más información. Una vez que hayamos revisado los documentos y las condiciones de la póliza, le explicaremos nuestra decisión sobre el reembolso.
What an examiner checks here:
- Will contact the claimant if more information is needed
- Documents must be reviewed
- Policy wording must be reviewed
- Reimbursement decision will be explained after the review
Easy to miss: The promise is to explain the reimbursement decision, not to approve reimbursement.
Gracias. Entonces subiré lo que tengo y guardaré los originales. Me queda claro que todavía tienen que revisar el gasto antes de decidir si me lo reembolsan.
Model answer and marking points
Thank you. I'll upload what I have and keep the originals, then. I understand that you still need to review the expense before deciding whether to reimburse me.
What an examiner checks here:
- Will upload the documents currently held
- Will keep the originals
- Expense still requires review
- Reimbursement decision follows the review
- Reimbursement remains undecided
Easy to miss: Preserve that reimbursement is still undecided and depends on the review.
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