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Storm Damage Home Insurance Claim
Insurance Claims Assessor (speaking English) and Homeowner (speaking Spanish) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for waiting, Mr. Fernández. I've reviewed the photos you sent of the storm damage to your roof in Wollongong last Thursday afternoon.
Gracias, tengo tejas rotas y una gotera grande en el techo de la sala. ¿La aseguradora cubre este tipo de daño por tormenta?
Your policy with NRMA Insurance covers storm damage, but not pre-existing issues. Had the roof been damaged or leaking at all before last Thursday's storm hit?
No, el techo estaba en perfectas condiciones antes de la tormenta del jueves pasado. Nunca habíamos tenido goteras ni daños previos.
There's a five hundred dollar excess on your policy, as usual. Please get a written quote from a licensed builder as soon as possible.
Entiendo. Mientras tanto, ¿puedo poner una lona sobre el techo para evitar que entre más agua?
Yes, tarping the roof is fine for now. Please submit the builder's quote within ten business days so we can process your claim quickly.
Perfecto. ¿Alguien de NRMA vendrá a inspeccionar la casa, o solo necesitan las fotos que ya envié?
Our assessor can visit this Friday at ten in the morning to inspect the roof and confirm the full extent of the damage.
El constructor me dio un presupuesto de tres mil doscientos dólares para reparar el techo completo. ¿Eso está dentro de lo que cubren?
If the quote exceeds three thousand dollars, we'll need extra approval, but that shouldn't delay payment beyond two weeks after inspection.
Muchas gracias por la explicación. Voy a enviar el presupuesto esta semana y esperar la visita del inspector.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- NRMA InsuranceSe mantiene el nombre en inglés, 'NRMA Insurance', ya que es un nombre propio de marca.
- ExcessSe traduce como 'deducible' o 'franquicia', dependiendo del país hispanohablante.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages