Practice dialogues › Swahili › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and Client (speaking Swahili) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Swahili, and Swahili into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what happened when the electrician rewired the switchboard and all the power points in your Dubbo home last month.
Alifika Ijumaa iliyopita akabadilisha waya za soko la umeme jikoni na sebuleni. Sasa taa zinameremeta na soketi mbili hazifanyi kazi kabisa.
How much did you pay him in total for that rewiring job, and do you still have the original receipt or invoice?
Nilimlipa dola mia nane na hamsini kwa kazi yote, na ninao risiti yake ya awali nyumbani.
If the wiring wasn't checked and signed off by a licensed inspector afterwards, that's actually a serious safety breach under NSW regulations.
Hapana, hakuniambia kwamba mkaguzi alikuja kuangalia kazi yake. Sikuwahi kupata cheti chochote cha ukaguzi kutoka kwake.
You can lodge a formal complaint with NSW Fair Trading against his electrical licence. They'll contact him directly and try to negotiate a repair or refund.
Sawa, nitapenda kufanya hivyo. Je, atalazimika kunirudishia pesa zangu kama kazi yake haikufanywa vizuri?
There's no fixed number of days for his reply written anywhere in the rules, but Fair Trading usually follows up fairly quickly once it's registered online.
Naelewa. Ni sawa ikiwa hakuna tarehe maalum, lakini nataka jibu kabla soketi hizo kusababisha hatari zaidi nyumbani.
Upload the invoice, clear photos of the faulty wiring, and any inspection report through the Fair Trading online complaint portal, never by email.
Nitapakia risiti na picha za waya usiku wa leo. Asante kwa kunielekeza vizuri kuhusu hatua zinazofuata.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingSema 'Fair Trading' kama jina la idara, ukieleza inahusiana na ulinzi wa walaji.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Swahili dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Swahili dialogues · All languages