Practice dialogues › Vietnamese › Consumer Affairs
Overcharge at a Car Repair Shop
Consumer Affairs Officer (speaking English) and Client (speaking Vietnamese) talk through “Overcharge at a Car Repair Shop”. You interpret both ways — English into Vietnamese, and Vietnamese into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for calling today. Could you explain what happened with the repair shop in Bankstown last week, and how much you were originally quoted for the job?
Dạ, tuần trước tôi mang xe đến tiệm sửa xe ở Bankstown. Họ báo giá ba trăm năm mươi đô la, nhưng khi lấy xe về thì họ tính tôi sáu trăm mười đô la, đắt hơn rất nhiều.
Did the shop give you a written quote before starting the repair, and did they explain why the final price was so much higher afterwards?
Dạ có, tôi có tờ báo giá viết tay từ họ. Nhưng khi nhận hóa đơn cuối cùng thì họ không giải thích gì thêm về khoản chênh lệch đó.
I'd suggest contacting the shop again in writing, requesting a fully itemised invoice, and giving them fourteen days to respond properly.
Tôi đã gọi lại tiệm hai lần rồi nhưng họ không trả lời email và cũng không nghe điện thoại của tôi.
If they don't respond within that time, you're able to lodge a dispute application with NCAT, the Civil and Administrative Tribunal here in New South Wales.
Vậy nếu tôi nộp đơn lên NCAT thì có tốn nhiều tiền không, và tôi cần chuẩn bị giấy tờ gì?
There's a modest filing fee for that application, but it's far lower than the six hundred and ten dollars you're disputing, so it's still worthwhile.
Dạ vâng, tôi sẽ giữ lại tờ báo giá, hóa đơn, và mấy tin nhắn tôi đã gửi cho họ.
Please bring along the original written quote, the final invoice, any text messages exchanged, and photos showing the completed repair work.
Cảm ơn cô nhiều. Tôi sẽ thu thập đầy đủ giấy tờ, và nếu họ không phản hồi trước thứ Sáu thì tôi sẽ nộp đơn lên NCAT.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Vietnamese dialogues · All languages