Practice dialogues › Afrikaans › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and Client (speaking Afrikaans) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Afrikaans, and Afrikaans into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you walk me through exactly what happened with the electrician you hired to rewire the garage last month in Wagga Wagga?
Ek het hom nege honderd dollar as vooruitbetaling betaal om die motorhuis in Wagga Wagga te herbedraad, maar hy het nooit 'n veiligheidskakelaar geïnstalleer nie, en van die drade lê nog oop.
Do you still have his invoice, licence number, or any photos showing the faulty wiring and missing safety switch?
Ek het sy lisensienommer en die kwitansie vir die vooruitbetaling, maar hy het nooit 'n finale faktuur uitgereik nie, al het ek drie keer gevra.
We can lodge a formal complaint with NSW Fair Trading. They'll review your evidence, contact him directly, and try to negotiate a fair resolution between you both.
En as hy nie wil reageer nie, of weier om dit reg te maak, wat gebeur dan?
If he still doesn't respond or refuses to fix it, you're not left without options — you can apply to NCAT for a binding order.
Hoeveel sal so 'n NCAT-aansoek my kos as dit uiteindelik daarby uitkom?
The NCAT filing fee depends on how much you're claiming, but it's usually far less than taking him to court privately, and it's refundable if you win.
Hoe lank neem die hele proses gewoonlik, van die klagte tot enige moontlike uitspraak?
There's no set timeframe for Fair Trading's process — it really depends on how quickly he replies and whether mediation succeeds.
Dankie, dit maak sin. Ek sal al my bewyse en kwitansies bymekaar hou vir ingeval.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingSê 'Fair Trading' soos dit is, aangesien dit 'n amptelike instansienaam is.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Afrikaans dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Afrikaans dialogues · All languages