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Storm Damage Claim for Wollongong Home
Insurance Claims Officer (speaking English) and 屋主 (speaking Cantonese) talk through “Storm Damage Claim for Wollongong Home”. You interpret both ways — English into Cantonese, and Cantonese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance, I'm Claire speaking today. I understand your roof was damaged in last week's storm that hit Wollongong. Can you describe what happened?
係呀,尋晚個場大風雨,個天花板漏晒水落嚟,仲有塊天花板都有啲爆咗,好嚇人。
Okay, when exactly did the storm happen, and is there any water coming inside the house besides the roof leak?
係星期四晚大概十點鐘開始漏,而家房間張地毯都濕晒,仲有啲雨水滴落張床度。
There's a five hundred dollar excess for storm damage claims, and that amount will be deducted directly from your final payout once approved.
咁個評估員幾時嚟呢?我而家好擔心屋企個天花板隨時會塌落嚟。
An assessor will visit your property within five business days to inspect the roof and confirm the full extent of the damage.
咁而家落緊雨,我可唔可以自己攞塊帆布蓋住先?定係一定要等評估員先可以郁?
Please put a tarp over the hole to prevent further leaking, but don't start any permanent repairs until the assessor has inspected everything first.
如果屋企真係唔可以住得,我哋可唔可以住去阿媽度,定係一定要去酒店先有得賠?
Yes, if the house becomes unliveable due to the damage, we can cover temporary accommodation, as long as the assessor confirms it's genuinely unsafe to stay.
明白晒,多謝你解釋咁清楚,我會保留晒啲收據,再等你哋嘅評估員嚟。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insurance直接講「NRMA」呢個英文名就得，因為呢個係澳洲㗎品牌名，冇對應中文譯名。
- excess講「自付額」呢個保險術語常用講法。
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Cantonese dialogues · All languages