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CTP Personal Injury Claim with NRMA
Claims Officer (speaking English) and Client (speaking Cantonese) talk through “CTP Personal Injury Claim with NRMA”. You interpret both ways — English into Cantonese, and Cantonese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in, Mr Cheung. I've got your CTP claim file from NRMA open — let's go through the specialist referral and your medical expenses.
哦，好，Officer。我嗰次車禍撞到條頸同條腰，依家仲係好痛，想早啲見專科醫生睇吓。
Since your CTP claim is with NRMA, not icare, they'll arrange a specialist appointment once your GP report is submitted. The wait depends on specialist availability in your area.
咁如果睇專科要俾錢，NRMA會唔會俾返我？定係要我自己先夾錢？
If the specialist visit is directly related to the accident injury, NRMA will cover it — but you'll need to keep all receipts and submit them for reimbursement.
咁如果我遞咗啲單據俾佢哋，大概幾耐先會有錢返俾我呢？
There's no fixed number of days — it depends on how complete your documents are and how quickly NRMA's assessor processes the claim.
咁物理治療呢？佢哋會批幾多次俾我先？
Your file shows ten physiotherapy sessions have been approved initially, based on your GP's recommendation and the severity of your injury.
如果十次唔夠，我仲需要多啲，咁點算好呢？
If your specialist recommends further treatment, we can request an extension — but it'll need a written report supporting the additional sessions.
明白喇，多謝你解釋得咁清楚，我會叫醫生寫返個報告俾你哋。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- specialist referral講「專科轉診信」或者「GP轉介信」，呢個講法喺廣東話醫療語境好常見。
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Cantonese dialogues · All languages