Practice dialogues › Hindi › Consumer Affairs
Requesting a Refund for a Faulty Mobile Phone
Consumer Affairs Officer (speaking English) and Customer (speaking Hindi) talk through “Requesting a Refund for a Faulty Mobile Phone”. You interpret both ways — English into Hindi, and Hindi into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today. I have your file here about the mobile phone from the electronics store. When did you purchase it, and what problem are you having?
नमस्ते। मैंने यह फ़ोन तीन हफ्ते पहले इलेक्ट्रॉनिक्स की दुकान से खरीदा था, लेकिन इसकी स्क्रीन बार-बार फ्रीज हो जाती है और अपने आप रीस्टार्ट हो जाता है, दिन में कई बार।
Do you still have the receipt? Also, has this phone been repaired twice already, or is this the first fault you've reported?
जी हाँ, रसीद मेरे पास है। यह पहली बार है जब मैंने शिकायत की है, लेकिन इस हफ्ते स्क्रीन दो बार फ्रीज हुई।
Under Australian Consumer Law, you may be entitled to a replacement or refund only if the fault is major; for minor faults, the store can repair it first.
अच्छा, तो क्या दुकान को तुरंत रिफंड देना होगा, या पहले वे फ़ोन की जाँच करेंगे?
The store can send it for testing first, but if no fault is found, they aren't required to give a refund.
जाँच में कितना समय लगेगा? मुझे चिंता है कि तब तक मेरे पास कोई फ़ोन नहीं होगा।
There's no fixed testing timeframe, but it should be reasonable; the store can lend you a replacement handset if available in stock.
समझ गया, धन्यवाद। अगर बदले हुए फ़ोन में भी वही खराबी आ जाए तो मुझे क्या करना चाहिए?
If the same fault happens again after replacement, you can request a full refund instead of another repair.
ठीक है, समझ गया। अगर फोन में फिर वही खराबी आई, तो मैं रसीद लेकर सीधे दुकान जाऊंगा और पूरा रिफंड माँगूंगा।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawइसे 'ऑस्ट्रेलियन कंज़्यूमर लॉ' कहें, चाहें तो साथ में 'उपभोक्ता संरक्षण कानून' जोड़ सकते हैं।
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Hindi dialogues · All languages