Practice dialogues › Indonesian › Consumer Affairs
Faulty Phone Refund Dispute
Consumer Rights Advisor (speaking English) and 客户 (speaking Indonesian) talk through “Faulty Phone Refund Dispute”. You interpret both ways — English into Indonesian, and Indonesian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Please walk me through exactly what happened when you asked the store to repair or replace your faulty new phone.
Saya membeli ponsel Samsung Galaxy tiga minggu lalu di JB Hi-Fi di Chatswood, tapi layarnya sering macet. Waktu saya minta ganti baru, mereka bilang hanya bisa diperbaiki.
Did they actually repair it properly, and how many times have they attempted before it kept failing again like this?
Mereka sudah mencoba memperbaikinya dua kali, tapi ponsel tetap macet dan kadang mati sendiri. Saya sudah tidak percaya kalau ini bisa diperbaiki lagi.
Under Australian Consumer Law, if a repair fails to fix a major fault, you're legally entitled to a refund or replacement, not another repair attempt.
Tapi tokonya tetap menolak dan bilang saya harus menerima perbaikan lagi. Apa yang bisa saya lakukan kalau mereka tetap tidak mau mengembalikan uang saya?
If the store still won't resolve this properly after you send a written complaint, you can apply to NCAT, the Civil and Administrative Tribunal, for a hearing.
Baik, saya akan mengirim surat keluhan dulu. Kalau tetap tidak ada hasil, berapa biaya untuk mengajukan permohonan ke NCAT itu?
The application fee is roughly fifty dollars. NCAT usually contacts you once your case has been listed, though there's no fixed waiting period guaranteed.
Baik, saya mengerti tidak ada jadwal pasti. Apakah saya perlu membawa bukti pembelian dan riwayat perbaikan ke sidang nanti?
Yes, please bring your original receipt, repair records, and any messages with the store — many cases actually settle before the hearing date arrives.
Baik, saya akan menyiapkan semua dokumen itu. Terima kasih banyak atas penjelasannya, ini sangat membantu saya.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawSebut sebagai nama diri 'Australian Consumer Law', bisa ditambah 'Undang-Undang Konsumen Australia' sebagai penjelasan.
- waiting periodGunakan 'periode tunggu' dan jelaskan singkat bahwa selama periode ini manfaat belum bisa diklaim.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Indonesian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Indonesian dialogues · All languages