Practice dialogues › Mandarin › Insurance
Private Health Insurance Claim for Knee Surgery
Insurance Claims Officer (speaking English) and Client (speaking Mandarin) talk through “Private Health Insurance Claim for Knee Surgery”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good morning, health fund claims team speaking. I have your file open regarding a recent hospital admission. Could you please confirm your full name and membership number for me?
早上好，我叫王明，会员号是12345678。我上个月在悉尼的医院住院三天，做了膝盖手术，想申请理赔。
Thank you, Mr Wang. Was this your first claim for a knee-related condition, or have you claimed for it before?
这是我第一次申请。医生说这不是旧伤，是三个星期前打篮球时受伤的。
That's helpful. Since your policy has a twelve-month waiting period for pre-existing conditions, this injury should be covered, as long as it's genuinely new and not related to any old injury.
那太好了。请问理赔的钱大概什么时候能到账？
Once we receive all documents, most claims are processed within three business days, sometimes sooner. Do you have your hospital invoice and the doctor's report ready?
发票我有，但是医生的报告还没拿到，大概要等一个星期。
That's fine. If the report isn't ready yet, you can submit the invoice now and send the report separately later.
好的，那我现在可以用医保基金的手机应用程序上传发票吗？
Yes, you can upload it directly through our app or member portal. Just make sure the file is under ten megabytes.
明白了，非常感谢您的帮助，我马上去上传。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- waiting period译为“等待期”，这是标准且准确的说法。
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages