Practice dialogues › Nepali › Consumer Affairs
Mobile Phone Refund Dispute
Consumer Affairs Officer (speaking English) and Customer (speaking Nepali) talk through “Mobile Phone Refund Dispute”. You interpret both ways — English into Nepali, and Nepali into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
I have your file open here about the mobile phone purchase. Could you please walk me through exactly what went wrong with it?
नमस्कार, मैले करिब दुई हप्ता अघि किनेको फोन अचानक चार्ज हुन छोड्यो, अनि स्क्रिनमा पनि झिल्किरहन्छ।
Could you show me the receipt, and do you remember the exact date you purchased the phone? This will help confirm your consumer rights.
हो, मसँग रसिद छ, र मैले यो फोन गत महिनाको १५ तारिखमा किनेको हुँ।
Since the phone stopped charging completely within two weeks of purchase, this is considered a major fault, so you are entitled to a full refund, not simply a repair.
त्यसो भए के पसलले मलाई मर्मत गरेर मात्र दिन सक्छ, कि पूरा पैसा फिर्ता माग्न सक्छु?
The store cannot legally force you to accept a repair or exchange if you prefer a refund, especially since this fault appeared so quickly under Australian Consumer Law.
बुझें, म रिफन्ड नै चाहन्छु किनभने यो समस्या धेरै चाँडै देखा पर्यो, मर्मत गरेर पत्याउन गाह्रो छ।
If the store still refuses to help, you can lodge a formal complaint with NSW Fair Trading, and they will investigate your case for you.
यदि पसलले मान्दैन भने, गुनासो पेश गरेपछि समाधान हुन कति समय लाग्छ?
Fair Trading will contact both parties and look into your complaint, but there's no fixed timeframe — some cases resolve quickly, others take longer depending on complexity.
बुझें, धन्यवाद, म पहिले पसलमा फेरि कुरा गर्छु, अनि आवश्यक परे उजुरी दिन्छु।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer law'Australian Consumer Law' अंग्रेजीमै राख्नुहोस्, वा 'अस्ट्रेलियाको उपभोक्ता संरक्षण कानून' भनेर व्याख्या गर्नुहोस्।
- fair trading'Fair Trading' नाम अंग्रेजीमै राख्नुपर्छ किनकि यो एक विशिष्ट सरकारी संस्थाको नाम हो।
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Nepali dialogues · All languages