Practice dialogues › Nepali › Consumer Affairs
Online Shopping Complaint Phone Call
Consumer Affairs Officer (speaking English) and Client (speaking Nepali) talk through “Online Shopping Complaint Phone Call”. You interpret both ways — English into Nepali, and Nepali into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
NSW Fair Trading, good afternoon, thanks for calling. I've got your file open — you're reporting an online purchase that never arrived. Can you talk me through what happened?
नमस्ते, मैले तीन हप्ता अगाडि एउटा जर्किन अनलाइनबाट अर्डर गरेको थिएँ, डेढ सय डलर तिरेको थिएँ, तर अझै आइपुगेको छैन।
Did you receive any tracking number or confirmation email when you placed the order?
हो, अर्डर गर्दा एउटा ट्र्याकिङ नम्बर आएको थियो, तर त्यसपछि कुनै अपडेट आएको छैन, वेबसाइटमा हेर्दा पनि केही देखिँदैन।
Under Australian Consumer Law, you're entitled to a refund if the item isn't delivered within a reasonable time. Have you contacted the seller directly?
मैले दुई पटक इमेल पठाएको थिएँ, तर विक्रेताबाट कुनै जवाफ आएको छैन, म धेरै चिन्तित छु।
If the seller doesn't respond to your emails or resolve this directly, you can lodge a complaint with us, and we'll investigate the matter on your behalf.
धन्यवाद, तर यो प्रक्रियामा कति समय लाग्छ? मैले तिरेको पैसा फिर्ता नआउला कि भन्ने डर छ।
There's no fixed timeframe, since every case differs, but we'll investigate promptly and keep you informed, and most cases end in a refund or replacement.
ठिक छ, त्यो सुनेर अलि ढुक्क भएँ। मैले कस्ता कागजातहरू पठाउनुपर्छ भनेर भन्न सक्नुहुन्छ कि?
Please submit your complaint through our online form and attach the order confirmation, payment receipt, and any seller correspondence. I'll open the case today.
बुझें, धन्यवाद। म आज नै अनलाइन फाराममार्फत यी सबै कागजातहरू अपलोड गरिदिन्छु र तपाईंको जवाफको पर्खाइमा रहनेछु।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair Trading'Fair Trading' नाम अंग्रेजीमै राख्नुपर्छ किनकि यो एक विशिष्ट सरकारी संस्थाको नाम हो।
- Australian Consumer Law'Australian Consumer Law' अंग्रेजीमै राख्नुहोस्, वा 'अस्ट्रेलियाको उपभोक्ता संरक्षण कानून' भनेर व्याख्या गर्नुहोस्।
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Nepali dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Nepali dialogues · All languages