Practice dialogues › Spanish › Insurance
Private Health Insurance Claim After Surgery
Claims Officer (speaking English) and 客户 (speaking Spanish) talk through “Private Health Insurance Claim After Surgery”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Bupa claims, Mr. Alvarez. I see you had surgery at Prince of Wales Hospital last Thursday. How can I help today?
Sí, buenos días. Me operaron el jueves pasado y quiero saber cómo presentar el reclamo. Estoy un poco preocupado por los gastos que tendré que pagar.
Your policy has a five hundred dollar excess for hospital admissions. Could you confirm whether you've served the twelve-month waiting period for this procedure?
Entiendo, pero no estoy seguro de cuánto tiempo llevo con la póliza para este procedimiento. ¿Podría revisarlo usted, por favor?
If you haven't held cover for at least twelve months for this specific condition, unfortunately the claim won't be processed and you'll pay the full cost.
Ah, sí, tengo la póliza desde hace más de dos años, así que debería estar dentro del período de espera, ¿verdad?
Good news—our records show you've held this policy since March 2023, so you're eligible. You'll still need to pay the five hundred dollar excess directly to the hospital.
Perfecto, eso me tranquiliza. ¿Cuánto tiempo tarda normalmente en procesarse el reembolso una vez que envíe la factura?
Once we receive the itemised invoice, claims are usually processed within five business days. Please upload it through the Bupa app, not by email.
Entendido, subiré la factura por la aplicación. Una última pregunta: ¿el especialista que me operó está dentro del esquema de cobertura de brecha?
If your specialist participates in our gap cover scheme, you'll have no out-of-pocket cost; otherwise, additional charges may apply beyond the scheduled fee.
Muchas gracias por la explicación, ahora entiendo bien cómo funciona todo el proceso de reclamo.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excessSe traduce como 'deducible' o 'franquicia', dependiendo del país hispanohablante.
- waiting periodSe traduce como 'período de espera'.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages