Practice dialogues › Spanish › Consumer Affairs
Overcharged for a Car Repair
Consumer Affairs Advisor (speaking English) and 客户 (speaking Spanish) talk through “Overcharged for a Car Repair”. You interpret both ways — English into Spanish, and Spanish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me what happened with the repair bill from the mechanic here in Dubbo last week.
El mecánico me dijo por teléfono que la reparación costaría trescientos dólares, pero cuando fui a retirar el auto la factura era de setecientos veinte dólares.
That's a difference of four hundred and twenty dollars. Did he give you anything in writing before you agreed, or was it only a phone conversation?
No, nunca me dio nada por escrito, todo fue de palabra por teléfono. Lo único que tengo es el extracto bancario que muestra el pago que hice.
Have you already paid the full seven hundred and twenty dollars, and did you raise this difference with the mechanic before coming here?
Sí, pagué todo porque necesitaba el auto para ir al trabajo. Hablé con él y me dijo que el precio subió por unas piezas adicionales, pero no me mostró ninguna prueba.
If he won't resolve it directly, you can lodge an application with NCAT, the tribunal that handles consumer disputes like this one.
¿Y cómo funciona ese proceso? ¿Necesito abogado o puedo hacerlo yo misma, y qué pruebas debo llevar?
No, you don't need a lawyer, you can represent yourself. Bring your bank statement and any notes from your conversations, and the tribunal will set a hearing date.
¿Es muy caro presentar esta solicitud, o hay alguna manera de reducir el costo si no puedo pagar mucho ahora?
There's a lodgement fee, but it's reduced if you hold a concession card. Without one, you'll pay the standard rate set by NCAT.
Entiendo, gracias. Voy a reunir el extracto bancario y mis notas, y voy a presentar la solicitud esta semana.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Concession cardSe traduce como 'tarjeta de concesión' o 'tarjeta de descuento/beneficio', mencionando que es emitida por Centrelink.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Spanish dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Spanish dialogues · All languages