Practice dialogues › Swahili › Insurance
Reporting a Home Theft Claim to an Insurer
Insurance Claims Officer (speaking English) and 客户 (speaking Swahili) talk through “Reporting a Home Theft Claim to an Insurer”. You interpret both ways — English into Swahili, and Swahili into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thank you for calling Allianz Insurance. I have your file open about the break-in at your Bendigo home last Thursday night. Can you confirm exactly what items were taken?
Waliiba kompyuta mbili za mkononi, saa moja ya mkono, na fedha taslimu kiasi cha dola elfu tatu za Kiaustralia. Walivunja dirisha la nyumba ya nyuma wakati hatukuwepo nyumbani.
Have you already lodged a police report? If not, you will need to do that first, because we cannot process a theft claim without a report number.
Ndiyo, tayari tulienda kituo cha polisi jana asubuhi na kutoa taarifa. Walitupa namba ya ripoti: 4521.
Thank you. An assessor will visit your home within five business days to inspect the damage and verify the stolen items.
Sawa, asante sana. Lakini baada ya tathmini hiyo kukamilika, malipo yatachukua muda gani kufika kwangu?
Once the assessor's report is submitted, payment is usually released within ten business days, provided your bank details and documents are complete.
Naelewa, asante. Je, nitalazimika kulipa gharama yoyote kabla malipo hayo hayajatolewa?
Yes, there is a standard excess of two hundred dollars, which will be deducted from your payout unless you choose to pay it separately upfront.
Sawa, naomba ile gharama itolewe moja kwa moja kwenye malipo badala ya kulipa sasa hivi.
Your claim reference is AI-4521. Please keep it for any follow-up calls, and we will contact you once the assessment is finalized.
Asante sana kwa msaada wenu, nitasubiri mpaka mtakapowasiliana nami tena.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- police reportTumia 'ripoti ya polisi' kama tafsiri sahihi.
- excessSema 'kiasi cha ziada kinacholipwa na mwenye bima' au tumia neno 'excess' ukilielezea.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Swahili dialogues · All languages