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Storm Damage Home Insurance Claim

Vietnamese ↔ EnglishInsurance12 segments ≈339 wordsSegments of 35 words or fewer

Insurance Claims Officer (speaking English) and 屋主 (speaking Vietnamese) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Vietnamese, and Vietnamese into English — one segment at a time, exactly as in the CCL test.

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Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.

Full transcript

SEGMENT 1 · ENGLISH · 26 WORDS
Officer

Thanks for calling Suncorp Insurance, this is Mark speaking. I understand your roof was damaged during last week's severe storm—can you tell me exactly what happened?

SEGMENT 2 · VIETNAMESE · 45 WORDS
Client

Dạ, tuần trước có cơn bão lớn, một cây to trong sân nhà tôi bị đổ và làm vỡ mấy tấm ngói trên mái. Nước mưa chảy vào trần nhà, tôi phải để xô hứng nước cả đêm.

SEGMENT 3 · ENGLISH · 22 WORDS
Officer

Did the NSW SES come out afterwards to secure the roof, and have they already placed a tarp over the damaged section?

SEGMENT 4 · VIETNAMESE · 38 WORDS
Client

Dạ có, đội SES đã đến vào hôm sau và họ đã che tạm một tấm bạt lên phần mái bị hư, nhưng họ nói đó chỉ là giải pháp tạm thời thôi.

SEGMENT 5 · ENGLISH · 23 WORDS
Officer

Your policy has an eight hundred dollar excess for storm damage claims, and that amount needs to be paid before any repairs begin.

SEGMENT 6 · VIETNAMESE · 26 WORDS
Client

Vâng, tôi hiểu. Nhưng tám trăm đô la là hơi nhiều đối với tôi lúc này, tôi có thể trả góp được không ạ?

SEGMENT 7 · ENGLISH · 23 WORDS
Officer

Unfortunately the excess can't be split into instalments—it has to be paid in full before the builder starts any work on the roof.

SEGMENT 8 · VIETNAMESE · 33 WORDS
Client

Vậy tôi có thể trả trực tiếp cho thợ sửa nhà khi họ bắt đầu công việc được không, thay vì phải trả ngay bây giờ cho công ty bảo hiểm?

SEGMENT 9 · ENGLISH · 22 WORDS
Officer

That's fine—many builders will let you pay the excess directly to them once the job actually starts, if that helps your budget.

SEGMENT 10 · VIETNAMESE · 24 WORDS
Client

Dạ, vậy thì tốt quá. Vậy khi nào thì có người đến kiểm tra nhà tôi để làm hồ sơ bồi thường ạ?

SEGMENT 11 · ENGLISH · 23 WORDS
Officer

An assessor will inspect the property within five business days; if no further structural damage is found, the repair work can proceed immediately.

SEGMENT 12 · VIETNAMESE · 34 WORDS
Client

Dạ, cảm ơn anh Mark. Tôi sẽ ở nhà chờ người đến kiểm tra, và hy vọng không có hư hại gì thêm để việc sửa chữa được tiến hành sớm.

Terms in this dialogue that cost marks

CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.

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How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Vietnamese dialogues · All languages