Practice dialogues › Arabic › Consumer Affairs
Unresolved Online Clothing Order
Consumer Affairs Officer (speaking English) and Customer (speaking Arabic) talk through “Unresolved Online Clothing Order”. You interpret both ways — English into Arabic, and Arabic into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Consumer Affairs today. Can you tell me what happened with your recent online order, and roughly when the problem first started?
لقد اشتريت سترة من متجر إلكتروني بمبلغ مئة وتسعة وثمانين دولاراً، ودفعت قبل ثلاثة أسابيع، ولكن الطلب لم يصل حتى الآن.
Could you give me the order number, the seller's business name, and the exact date you placed this purchase, please?
رقم الطلب هو إيه بي سي واحد اثنان ثلاثة أربعة خمسة، والمتجر اسمه 'أوربان تريند أونلاين'، وقد طلبت البضاعة في الثامن من الشهر الماضي.
Before we lodge anything formally, have you already contacted the seller directly in writing, asking for a refund or a replacement item?
لقد راسلت البائع مرتين عبر البريد الإلكتروني، لكنه لم يرد عليّ إطلاقاً حتى الآن.
If the seller still doesn't respond, or simply refuses to help, you can lodge a complaint with NSW Fair Trading through their website.
وماذا يحدث بعد تقديم الشكوى إلى هيئة حماية المستهلك؟ هل سيتواصلون مع البائع مباشرة؟
Fair Trading will contact the seller and try to mediate between you both. If the matter remains unresolved, you may later apply to NCAT for a binding order.
وإذا لم تنجح الوساطة، كيف تسير الإجراءات أمام المحكمة؟ وهل الرسوم مرتفعة؟
NCAT can order a refund or a replacement item. There's a modest filing fee, though concession discounts sometimes apply, and I'll send you their website link now.
شكراً جزيلاً لتوضيح الخطوات. سأتواصل مع البائع مرة أخيرة، وإذا لم يستجب سأقدم الشكوى فوراً.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingيُقال الاسم كما هو Fair Trading لأنه اسم مؤسسة رسمية.
Practise it
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Arabic dialogues · All languages