Practice dialogues › Bosnian › Consumer Affairs
Overcharged for Car Repair
Consumer Affairs Advisor (speaking English) and 客户 (speaking Bosnian) talk through “Overcharged for Car Repair”. You interpret both ways — English into Bosnian, and Bosnian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Let's start with what happened at the garage in Newcastle — can you walk me through the repair, the quote, and what you were actually charged?
Da, otišao sam u tu radionicu u Newcastleu prošlog četvrtka. Rekli su mi da će popravka kočnica koštati četiri stotine pedeset dolara, a kad sam došao po auto, račun je bio sedam stotina osamdeset dolara.
Did the garage give you a written quote of four hundred and fifty dollars before starting the work, and does the final invoice match that figure?
Da, imam pisanu ponudu na papiru, potpisanu od mehaničara. Ali novi račun uopšte ne odgovara toj ponudi — nema nikakvog objašnjenja za dodatnih tri stotine trideset dolara.
You can first write to the garage asking them to explain the extra charges, or lodge a complaint with NSW Fair Trading if they don't respond.
Razumijem, hvala. Ali imam jedno pitanje — mogu li nastaviti voziti auto sada, ili moram čekati da radionica odgovori prije nego što ga ponovo koristim?
Yes, you can keep driving the car now — the brake repair was completed and it's roadworthy, unless you've noticed any new warning lights or noises.
To mi je olakšanje, hvala. A šta ako radionica odbije da mi vrati razliku, ili uopšte ne odgovori na moje pismo?
If the garage refuses to explain the charges or won't refund the difference, you can apply to NCAT to have the dispute resolved formally.
Razumijem. A koliko otprilike traje taj proces na NCAT-u, ako budem morao podnijeti prijavu?
There's no fixed timeframe for NCAT hearings — it depends on their current caseload, but we'll help you lodge a clear, well-documented application.
Hvala vam puno na pomoći, sada mi je mnogo jasnije šta trebam uraditi.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingZadržati naziv 'Fair Trading' kao vlastito ime institucije, po potrebi dodati 'agencija za zaštitu potrošača'.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Bosnian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bosnian dialogues · All languages