Practice dialogues › Bosnian › Consumer Affairs
Faulty Laptop Bought Online
Consumer Affairs Advisor (speaking English) and Customer (speaking Bosnian) talk through “Faulty Laptop Bought Online”. You interpret both ways — English into Bosnian, and Bosnian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NSW Fair Trading. I understand you're having trouble with a laptop you bought online. Can you tell me what happened?
Kupio sam laptop preko interneta, kod JB Hi-Fi-ja, i kada je stigao, ekran je bio napukao, a uređaj se uopšte ne pali.
Did you contact the seller about this, and what did they offer to do?
Da, kontaktirao sam prodavca. Ponudili su popravku, ali prošlo je već tri sedmice, a ekran je i dalje napukao.
Under Australian Consumer Law, a major fault entitles you to a remedy within a reasonable time. If it isn't fixed within that time, you may insist on a refund or replacement.
Koliko se to smatra razumnim rokom? Već su prošle tri sedmice, a meni je laptop stvarno potreban za posao.
Three weeks with a cracked screen likely exceeds a reasonable time for repair. You can lodge a complaint with NSW Fair Trading; they'll assess each case individually.
Šta trebam sada uraditi? Kako mogu podnijeti pritužbu NSW Fair Tradingu?
You can lodge that complaint through NSW Fair Trading's website; there's no fixed processing timeframe, but they'll review it as soon as possible.
Da li mi je potreban broj narudžbe ili račun kada budem podnosio pritužbu?
Yes, please include your order number, the receipt, and any messages you exchanged with the seller when you submit the form.
Hvala vam puno, sakupit ću sve dokumente i podnijeti pritužbu što prije.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingZadržati naziv 'Fair Trading' kao vlastito ime institucije, po potrebi dodati 'agencija za zaštitu potrošača'.
- Australian Consumer LawReci 'Australski zakon o zaštiti potrošača' – ovo je standardan i tačan prevod naziva zakona.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Bosnian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bosnian dialogues · All languages