Practice dialogues › Cantonese › Consumer Affairs
Overcharged for a Car Repair
Consumer Affairs Officer (speaking English) and Client (speaking Cantonese) talk through “Overcharged for a Car Repair”. You interpret both ways — English into Cantonese, and Cantonese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Let's start with what actually happened at the workshop — how much were you originally quoted, and how much did they end up charging you?
喺跑車鋪嗰陣，佢哋一開始話換前掣軚只係九十五蚊，點知攞返架車嗰陣張單變咗一百八十蚊，都無同我講點解貴咗咁多。
Did you get that original quote in writing, like a text message or an email, and do you still have the final invoice?
有呀，最初嗰個報價係佢哋用短訊發俾我嘅，我仲留住喺電話度；不過最後張單淨係手寫，冇話明點解加咗價。
Your first step should be writing directly to the business, asking for an itemised explanation, and giving them reasonable time to reply.
如果我寫信去問，佢哋唔覆，或者話唔會退錢，咁我可以點做呀？
If they refuse to explain or simply don't respond, you can contact NSW Fair Trading for advice, or consider NCAT if it stays unresolved.
咁NCAT嗰啲要交幾多錢申請，同埋要等幾耐先有得開庭呀？
Application fees and hearing wait times can vary case by case, so check NCAT's website closer to lodging, rather than relying on fixed figures.
明白，即係要保留晒啲短訊、單據同相，係咪呀？我依家就翻去搵返晒啲嘢。
Keep the original quote, the invoice, any text messages and photos of the brake pads — you'll definitely need these whichever path you take.
多謝你解釋咁清楚，我今晚就寫封信俾間鋪頭，等佢哋先解釋清楚，如果唔得就再算下一步。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading保留英文專有名詞講「Fair Trading」就得。
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Cantonese dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Cantonese dialogues · All languages