Practice dialogues › Cantonese › Consumer Affairs
Overcharged for Car Repairs
Consumer Affairs Officer (speaking English) and Client (speaking Cantonese) talk through “Overcharged for Car Repairs”. You interpret both ways — English into Cantonese, and Cantonese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today. Can you tell me exactly what happened when you picked up your car from the repair shop yesterday?
嗰間喺Bankstown嘅整車鋪，佢哋一開始話係四百五十蚊，但係我攞返架車嗰陣佢哋收咗我八百五十蚊，話仲有啲『額外零件費』，我覺得好唔妥。
Did the shop give you a written quote before starting the repairs, or was it just a verbal estimate over the phone?
佢哋淨係口頭同我講個價錢，冇畀過我書面報價，不過收據同單據就有俾我，你睇下呢張。
You should write to the business first, asking them in writing to refund the difference within fourteen days from today.
如果佢哋唔肯退返啲錢，甚至完全唔回覆我封信，咁我仲可以點做呀？
If they don't respond within that time, you can lodge a complaint with NSW Fair Trading, or apply directly to NCAT if the amount is within its claim limit.
咁NCAT嗰邊要等幾耐先至有得開庭呀？我想知大概要等幾耐。
NCAT usually schedules a hearing within about six to eight weeks after you lodge the application, though it can take longer if evidence is complicated.
咁申請NCAT使唔使畀錢㗎？如果我而家經濟上有啲緊絀嘅話，係咪有得減免？
There's an application fee for NCAT, but you can apply for a concession if you're on a low income or currently receiving Centrelink payments.
明白喇，多謝你咁詳細解釋，我今晚就寫封信俾佢哋，如果冇回覆就上網申請NCAT。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair Trading保留英文專有名詞講「Fair Trading」就得。
- Centrelink直接講「Centrelink」呢個專有名詞,唔使意譯。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Cantonese dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Cantonese dialogues · All languages