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Cellphone Refund Dispute with JB Hi-Fi
Consumer Affairs Officer (speaking English) and Customer (speaking Cantonese) talk through “Cellphone Refund Dispute with JB Hi-Fi”. You interpret both ways — English into Cantonese, and Cantonese into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what happened when you tried to return the faulty phone to JB Hi-Fi last week at Bondi Junction.
嗰部手機我買咗返嚟先得九日,就開始唔叫得電,我攞返去嗰間舖頭,佢哋淨係話可以幫我維修,唔肯退錢俾我。
Did the store only offer you a repair, or did they simply refuse to give a refund altogether when you asked?
係呀,佢話保養有廿四個月,但係淨係包維修,唔包退款,我覺得好唔公平。
Under Australian Consumer Law, if a phone has a major fault, you're entitled to ask for a refund or replacement, not just a repair.
咁如果佢哋堅持唔肯退錢,我可以點做呢?
If JB Hi-Fi still refuses to give you a refund after this, you can lodge a formal application with NCAT for a resolution hearing.
咁我要準備啲咩證據先得㗎?係咪要收據同埋一啲相呢?
Yes, please keep your original receipt, all photos showing the fault, and any emails or text messages you exchanged with the store staff there.
咁呢個NCAT嘅程序要等幾耐先有結果呀?我驚拖得太耐。
NCAT usually schedules a hearing within about six weeks after your application is properly lodged, but there's no guarantee you'll get an immediate refund.
明白晒,多謝你解釋咁清楚,我會照你講嘅去做。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer Law講「澳洲消費者法」就可以,係字面直譯,亦係普遍接受嘅講法。
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Cantonese dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Cantonese dialogues · All languages