Practice dialogues › Gujarati › Consumer Affairs
Faulty Phone Refund Dispute and NCAT Options
Consumer Affairs Advisor (speaking English) and Client (speaking Gujarati) talk through “Faulty Phone Refund Dispute and NCAT Options”. You interpret both ways — English into Gujarati, and Gujarati into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Could you please walk me through exactly what went wrong with the new phone, and why the store is refusing a refund?
મેં ત્રણ અઠવાડિયા પહેલાં ચેટ્સવુડમાં જેબી હાઇ-ફાઇમાંથી નવો ફોન ખરીદ્યો હતો, પણ સ્ક્રીન વારંવાર ફ્રીઝ થઈ જાય છે અને દુકાનવાળા કહે છે કે એ સોફ્ટવેરની સમસ્યા છે, રિફંડ નહીં આપે.
Did you happen to keep the original receipt, and do you remember the exact date you purchased the phone?
રસીદ તો ખોવાઈ ગઈ છે, પણ મારી પાસે બેંક સ્ટેટમેન્ટ છે જેમાં ઓગસ્ટની ચૌદ તારીખની ખરીદી બતાવે છે. ફોનનું બોક્સ પણ મારી પાસે નથી.
Under Australian Consumer Law, a major fault like a randomly freezing screen entitles you to a refund or replacement, whether or not you kept the receipt.
જો દુકાનવાળા ફરીથી ના પાડે તો હું શું કરું?
In that case, you first lodge a formal complaint with NSW Fair Trading, and if the store still refuses, you can apply to NCAT for a hearing.
NCATમાં અરજી કરવા માટે કેટલો સમય લાગશે અને ખર્ચ કેટલો થશે?
The NCAT application fee is fairly modest, and once you lodge it, they usually schedule a hearing within about six to eight weeks.
શું મારે NCAT માટે વકીલ રાખવો પડશે કે નહીં?
No, you don't need a lawyer for NCAT — the tribunal is designed for people to represent themselves, though you're welcome to bring a support person.
સારું, તો હું વકીલ વગર જ અરજી કરીશ. ખૂબ આભાર તમારો.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer Law'Australian Consumer Law' અંગ્રેજીમાં જ કહેવું, જરૂર પડે તો 'ગ્રાહક સુરક્ષા કાયદો' એમ ટૂંકમાં ઉમેરવું.
- Fair Trading'Fair Trading' નામ અંગ્રેજીમાં જ રાખવું, જરૂર પડે તો 'ઉપભોક્તા સુરક્ષા સંસ્થા Fair Trading' એમ સમજાવવું.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Gujarati dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Gujarati dialogues · All languages