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Filing a Home Theft Insurance Claim
Insurance Claims Officer (speaking English) and Client (speaking Hindi) talk through “Filing a Home Theft Insurance Claim”. You interpret both ways — English into Hindi, and Hindi into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Good morning, I'm very sorry to hear about the break-in at your home. Can you tell me exactly what happened and roughly when it occurred?
जी, कल रात जब मैं काम से घर लौटी तो देखा कि पिछला दरवाज़ा टूटा हुआ था और टीवी, लैपटॉप और कुछ गहने गायब थे।
Did you report the theft to the police straight away? If so, could you give me the official report number for our claim file?
जी हाँ, मैंने आज सुबह ही पुलिस स्टेशन जाकर रिपोर्ट दर्ज करवाई थी। रिपोर्ट नंबर है 4521, और उन्होंने बताया कि जल्द ही जांच शुरू होगी।
Do you have any receipts, invoices, or proof of purchase for the stolen items, such as the television, laptop, and jewellery?
टीवी और लैपटॉप की रसीदें तो मेरे पास हैं, लेकिन गहनों की कोई रसीद नहीं है क्योंकि वे मुझे विरासत में मिले थे।
If you don't have all the receipts, that's completely fine—we can accept bank statements, photographs, or warranty cards as alternative evidence.
ठीक है, मैं बैंक स्टेटमेंट और कुछ पुरानी तस्वीरें भेज दूँगी। लेकिन यह बताइए कि यह पूरी प्रक्रिया पूरी होने में कितना समय लगेगा?
Thank you. Suncorp will assign an assessor, who will contact you soon to arrange an inspection; claims like yours are typically finalised within a few weeks.
समझ गई, धन्यवाद। एक बात पूछनी थी—क्या यह एक्सेस राशि हर दावे के लिए अलग से देनी होती है, या यह सिर्फ एक बार ही ली जाती है?
Yes, the $500 excess applies separately to each individual claim you make, and you must pay it before that specific claim's payout is finalised.
ठीक है, समझ गई। जैसे ही असेसर फोन करेंगे, मैं पांच सौ डॉलर एक्सेस राशि तैयार रखूंगी और इंस्पेक्शन के लिए वक्त तय कर लूंगी।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excess'excess' शब्द को अंग्रेज़ी में ही रखें; यदि समझाना हो तो 'स्वयं-भुगतान राशि' कहा जा सकता है।
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Hindi dialogues · All languages