Practice dialogues › Hindi › Consumer Affairs
Online Shopping Complaint: Damaged Laptop
Consumer Affairs Officer (speaking English) and Customer (speaking Hindi) talk through “Online Shopping Complaint: Damaged Laptop”. You interpret both ways — English into Hindi, and Hindi into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Consumer Affairs Victoria, complaints line, thanks for calling. I see you're having trouble with a laptop bought online — can you walk me through it?
नमस्ते, मैंने पिछले हफ्ते इलेक्ट्रॉनिक्स स्टोर की वेबसाइट से एक लैपटॉप खरीदा था, लेकिन जब बॉक्स खोला तो स्क्रीन टूटी हुई थी। मुझे रिफंड चाहिए।
When did you place the order, and do you have the order number or receipt? Also, when exactly did the laptop arrive damaged?
ऑर्डर नंबर 458291 है, और लैपटॉप पांच दिन पहले पहुंचा था। बॉक्स खोलते ही मैंने देखा कि स्क्रीन पर बड़ी दरार है।
Under Australian Consumer Law, if goods arrive damaged or not as described, you're entitled to a refund, repair, or replacement, provided you report it promptly.
समझ गई, लेकिन क्या मुझे पहले लैपटॉप वापस भेजना होगा? क्या इसमें मुझे कोई डाक खर्च देना पड़ेगा?
Yes, you'll need to return the laptop. The store must arrange a courier pickup, and you won't need to pay any return postage costs.
ठीक है, धन्यवाद। लैपटॉप लौटाने के बाद रिफंड आने में कितना समय लगेगा?
Once the store receives the laptop, refunds are usually processed within 3 to 5 business days. Please keep the tracking number as proof of return.
समझ गई। लेकिन अगर स्टोर ने रिफंड देने से मना कर दिया, तो मैं क्या करूं?
If the store refuses, you can lodge a complaint with Consumer Affairs Victoria, and we'll investigate on your behalf. Please keep all receipts and correspondence.
ठीक है, धन्यवाद। बस मुझे कोरियर पिकअप का सही समय अभी तय करना है, वो मैं स्टोर से खुद फोन करके पूछ लूंगी।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawइसे 'ऑस्ट्रेलियन कंज़्यूमर लॉ' कहें, चाहें तो साथ में 'उपभोक्ता संरक्षण कानून' जोड़ सकते हैं।
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Hindi dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Hindi dialogues · All languages