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Storm Damage Claim for Home Insurance
Claims Officer (speaking English) and 客户 (speaking Indonesian) talk through “Storm Damage Claim for Home Insurance”. You interpret both ways — English into Indonesian, and Indonesian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance, Mr Wijaya. I've pulled up your claim file — could you please walk me through exactly when the storm damage happened last week?
Badai besar terjadi hari Kamis malam sekitar jam sembilan, dan beberapa genteng di atap rumah saya terbang tertiup angin kencang.
I see. Is any water currently leaking inside the house right now, and roughly how many roof tiles are missing or broken?
Ya, Bu. Air merembes masuk ke dua kamar tidur di lantai atas, dan saya perkirakan sekitar lima belas genteng yang hilang atau retak.
Have you arranged any temporary repairs yet, and if the leak gets worse tonight, is anyone able to stay elsewhere nearby?
Saya sudah menutup atap dengan terpal untuk sementara, tapi keluarga tetap tinggal di rumah sambil menunggu petugas asuransi datang memeriksa kerusakan.
An assessor from NRMA will visit your property within three business days from today. Please upload photos through our claims app, not by email.
Baik, saya mengerti. Apakah saya harus membayar biaya excess terlebih dahulu sebelum klaim ini diproses oleh pihak asuransi?
The excess is five hundred dollars, but it's only deducted from your final payout later — you don't need to pay upfront.
Baik, terima kasih sudah menjelaskan. Kalau ternyata rumah saya dinyatakan tidak layak huni, apakah biaya penginapan sementara juga ditanggung oleh asuransi?
If the assessor confirms your home is unliveable, temporary accommodation costs are covered; otherwise, that expense isn't included in your policy.
Baik, saya mengerti sepenuhnya. Saya akan mengunggah semua foto kerusakan melalui aplikasi klaim NRMA sore ini juga.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceSebut sebagai 'NRMA Insurance' (nama merek/perusahaan), tidak perlu diterjemahkan.
- excessGunakan istilah 'biaya excess' atau jelaskan sebagai 'jumlah yang harus dibayar sendiri sebelum asuransi menanggung sisanya'.
Practise it
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Indonesian dialogues · All languages