Correcting Continence Supply Delivery Instructions
Service coordinator (speaking English) and Registered client (speaking Korean) talk through “Correcting Continence Supply Delivery Instructions”. You interpret both ways — English into Korean, and Korean into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Ms Han, let's check the delivery record for your continence supplies here in Campbelltown. What happened with the order you were expecting this month?
Model answer and marking points
한 선생님, 여기 캠벨타운에서 받으시는 배뇨·배변 관리용품의 배송 기록을 확인해 볼게요. 이번 달에 받기로 하신 주문은 어떻게 됐나요?
What an examiner checks here:
- Addressed to Ms Han
- Checking the delivery record for continence supplies
- Location: Campbelltown
- question: What happened to the order expected this month?
Easy to miss: Keep the question about this month's expected order.
시월 십오일에 예전 주소로 배송됐어요. 세 상자 모두 뜯지 않은 상태예요. 주소를 바꿔 달라고 했는데 반영이 안 됐나 봐요.
Model answer and marking points
They were delivered to my old address on the fifteenth of October. All three boxes are unopened. I asked to have my address changed, but it looks like the change wasn't made.
What an examiner checks here:
- Delivered to the old address on 15 October
- All three boxes remain unopened
- An address change had been requested
- The requested change apparently was not applied
Easy to miss: All three boxes are unopened, and the delivery went to the old address.
Your turn — don't read the rest yet. Hear this dialogue at native speed and interpret each segment aloud; AI marks what you kept, left out or changed, segment by segment. Your first full dialogue is marked free.
Interpret it aloud now →The record shows delivery on fifteen October, but the address still lists your previous street. Have you received the three unopened cartons from that address?
Model answer and marking points
기록에는 10월 15일에 배송된 것으로 나오는데, 주소는 아직 예전에 사시던 곳의 도로명 주소로 되어 있네요. 그 주소로 배송된 미개봉 상자 세 개는 받으셨나요?
What an examiner checks here:
- Record shows delivery on 15 October
- Address still lists the previous street
- question: Have the three unopened cartons been received from that address?
Easy to miss: The question asks whether the cartons have been received, not whether they were delivered.
네, 어제 제가 가져왔어요. 이사한 뒤에 전화로 새 주소를 알려 드렸거든요. 고객 정보에만 반영되고 배송 쪽에는 빠진 건가요?
Model answer and marking points
Yes, I picked them up myself yesterday. After I moved, I called and gave you my new address. Was it only updated in my client details and left out of the delivery information?
What an examiner checks here:
- Personally collected the cartons yesterday
- Provided the new address by phone after moving
- question: Was the new address updated only in client details?
- question: Was the new address omitted from delivery information?
Easy to miss: Keep the suspected mismatch between the two records as a question.
I can see your new street address in our client record, but the delivery instructions still contain the old address. What is your new unit number?
Model answer and marking points
고객 기록에는 새 도로명 주소가 보이는데, 배송 지침에는 아직 예전 주소가 들어 있네요. 새로 이사하신 집은 몇 호인가요?
What an examiner checks here:
- New street address appears in the client record
- Delivery instructions still contain the old address
- question: What is the new unit number?
Easy to miss: Distinguish the updated client record from the outdated delivery instructions.
이십사 호예요. 공동 현관 인터폰이 가끔 안 돼서 도착 전에 전화해 주셨으면 좋겠어요. 기사님이 그냥 로비에 두고 가시면 곤란해요.
Model answer and marking points
It's unit twenty-four. The intercom at the building entrance sometimes doesn't work, so I'd like a phone call before arrival. It would be a problem if the driver just left the order in the lobby.
What an examiner checks here:
- New unit number: 24
- Building entrance intercom sometimes fails
- Requests a phone call before arrival
- Leaving the order in the lobby would be a problem
Easy to miss: The intercom fails sometimes, and the requested call is before arrival.
Thank you. I'll update the delivery instructions to unit twenty-four and add a request to call before arrival. Where should the driver leave your next order?
Model answer and marking points
감사합니다. 배송 지침을 24호로 수정하고 도착 전에 전화해 달라는 요청도 추가하겠습니다. 다음 주문은 기사님이 어디에 두고 가면 될까요?
What an examiner checks here:
- Will update delivery instructions to unit 24
- Will add a request to call before arrival
- question: Where should the driver leave the next order?
Easy to miss: The delivery-location question concerns the next order.
제가 집에 있으면 현관에서 직접 받을게요. 집에 없으면 공동 현관이나 집 문 앞에 두지 말고, 전화해서 어떻게 할지 확인해 주세요.
Model answer and marking points
If I'm home, I'll receive it in person at my front door. If I'm not home, please don't leave it at the building entrance or outside my unit door. Please call me to check what to do.
What an examiner checks here:
- If home, will receive the order personally at the front door
- If absent, do not leave it at the building entrance
- If absent, do not leave it outside the unit door
- Call to confirm what to do if absent
Easy to miss: Neither the building entrance nor the unit doorstep is an acceptable place to leave it when the client is absent.
I've recorded your request for a call before arrival. If you're unavailable, the driver should call for instructions and must not leave the order unattended.
Model answer and marking points
도착 전에 전화해 달라는 요청을 기록했습니다. 연락이 안 되시거나 직접 받으실 수 없는 경우에는 기사님이 전화해서 어떻게 할지 확인해야 하고, 물품을 아무도 지키지 않는 상태로 두고 가서는 안 됩니다.
What an examiner checks here:
- Request for a call before arrival has been recorded
- If unavailable, the driver should call for instructions
- Order must not be left unattended
Easy to miss: No unattended delivery is a requirement, not merely a preference.
네, 그렇게 해 주세요. 출근 시간이 일정하지 않아서요. 마지막으로 새 호수가 제대로 들어갔는지, 예전 배송 주소는 삭제됐는지 읽어서 확인해 주실래요?
Model answer and marking points
Yes, please do that. My work start times vary. Finally, could you read it back to confirm that the new unit number has been entered correctly and the old delivery address has been deleted?
What an examiner checks here:
- Agrees to the proposed instructions
- Work start times vary
- question: Can the details be read back for confirmation?
- question: Has the new unit number been entered correctly?
- question: Has the old delivery address been deleted?
Easy to miss: The read-back request checks both the new unit number and deletion of the old delivery address.
Yes, the old delivery address is removed. Your instructions now specify unit twenty-four, a call before arrival, and no unattended delivery. Does that reflect your request?
Model answer and marking points
네, 예전 배송 주소는 삭제됐습니다. 현재 배송 지침에는 24호로 배송하고, 도착 전에 전화하며, 물품을 아무도 지키지 않는 상태로 두고 가지 않도록 명시되어 있습니다. 요청하신 내용이 맞나요?
What an examiner checks here:
- Old delivery address has been removed
- Instructions specify unit 24
- Instructions require a call before arrival
- Instructions prohibit unattended delivery
- question: Do these instructions reflect the client's request?
Easy to miss: The old address has already been removed, and the final sentence asks for confirmation.
네, 제가 부탁드린 내용이 맞아요. 다음번에는 새 주소의 이십사 호로 오고, 제가 없으면 물건을 두고 가지 않는 거죠. 확인해 주셔서 감사합니다.
Model answer and marking points
Yes, that's what I requested. So next time, the order will come to unit twenty-four at my new address, and if I'm not there, it won't be left behind. Thank you for checking.
What an examiner checks here:
- Confirms the recorded instructions match the request
- Next delivery is to unit 24 at the new address
- Order will not be left if the client is absent
- Thanks the staff member for checking
Easy to miss: If the client is absent, the order must not be left behind.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Health
Korean CCL: practice test, vocabulary, test dates
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Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Korean dialogues · All languages